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Training Coordinator

4 months ago

Richmond, United States Richmond Professional Lab Full time

**About Us**

Richmond Professional Lab is a commercial photofinishing lab located at 7545 Midlothian Turnpike. We edit, print, and ship photo-related orders for over 2500 professional photography studios operating in all 50 states. We maintain a broad product line, which includes small and large format photographic prints, canvas wraps, vinyl banners, t-shirts, holiday cards, ornaments, and mugs. We value inclusivity within the workplace and pride ourselves in our diverse and welcoming staff. Learn more about us through this video

**WE ARE SEEKING TO FILL A TRAINING INSTRUCTOR POSITION ON OUR 2ND SHIFT**:
We are looking for an experienced Training Instructor to join the rest of our Training Department team to be a part of the overall success of the organization through employee development. We work in a fast-paced environment and are passionate about guiding all employees, both new and existing, in improving their technical skillsets to help our organization succeed. Our goal is to create a motivated and knowledgeable workforce with employees who are eager to learn and grow. We maintain a staff of just over 100 permanent employees, plus 200 seasonal employees depending on the time of year. Our business is highly cyclical, with two busy seasons per year - spring and fall. This position will serve as an entry point for all staff into Richmond Pro Lab, facilitating New Hire orientations, finetuning learning and development opportunities and methods, and working closely with the department’s Performance Supervisor and Team to improve current employees’ technical skillsets.

**Responsibilities**:

- Become a Subject Matter Expert (SME) in all facets of the corresponding department.
- Assist in the creation of a standardized training program for all lab positions based on SOPs.
- Keep training materials up to date when changes to the SOPs are communicated to the team.
- Conduct New Hire orientation, including education on organization policies, standards, and goals.
- Lead training in both the classroom and on the lab floor.
- Lead additional training for current associates based on feedback from the department or through professional growth opportunities.
- Verify successful completion of training programs using evaluations and assessments.
- Recommend area placement for employees based on performance during the initial orientation period.
- Provide support and guidance for all employees within the department and operational support in times of crisis or peak periods.
- Work closely with other members of the department, including the Performance Supervisor, Process Advisor, and Area Leads to update information based on process changes.
- Collaborate with other departments, including HR, to maximize success and effectiveness for all training and development programs.
- Follow communication policies and procedures, including internal communication/notifications, system documentation, employee reviews, etc.
- Support the department by assisting on the lab floor to address various needs during both peak and non-peak seasons.

**Job Skills & Qualifications**:

- High School Diploma required; college experience/degree preferred.
- Strong and clear presentation, interpersonal and communication skills required.
- Ability to communicate effectively with all types of people, quickly assessing professional capabilities and strengths.
- Ability to work both independently and within a team, generating results with general/mínimal guidance from management.
- Demonstrated ability to utilize technical tools, i.e., Microsoft products.
- Must be flexible, innovative, and comfortable in setting own priorities.
- Excellent time management skills and ability to multi-task and prioritize work.
- Strong project management and time management skills; highly organized and detail oriented.
- Critical thinking, with a high level of initiative, motivation, and enthusiasm.
- Proficiency in data collection, analysis, evaluation, and reporting.
- Strong problem solving and needs assessment capabilities.
- Experience designing and developing materials, as well as managing or coordinating training programs, preferred.

The Training Instructor is responsible for the training of any new and existing lab employees in their assigned department. The Training Instructor’s areas of focus include instructions on standard operating procedures and the education of Richmond Professional Lab’s company policies. The Training Instructor will teach both new and existing employees through classroom and hands-on training and is responsible for preparing the organization’s human infrastructure for success. The Training Instructor directly leads the established training programs and provides feedback for improvement to the Department Manager.