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Senior Training Coordinator

2 months ago

Richmond, Virginia, United States SimpliSafe Wireless Home Security Full time
About SimpliSafe Wireless Home Security

At SimpliSafe, we are a contemporary home protection firm committed to safeguarding families and residences. Our workplace culture emphasizes teamwork and creativity, providing avenues for professional development and meaningful contributions.
Why are we expanding?

We are growing and seek intelligent, skilled individuals who resonate with our core values to help us transform the home security sector.
Position: Training Coordinator

Key Responsibilities:
  • Facilitate training workshops for Monitoring specialists
  • Create and present educational materials for new projects and product introductions
  • Offer constructive feedback to enhance performance and efficiency
  • Assess the success of training programs
  • Work alongside management and QA teams for ongoing enhancements
Qualifications:
  • 3-5 years of experience in corporate training
  • Outstanding presentation and instructional skills
  • Experience in contact center or SAAS settings is advantageous
  • Familiarity with Google Suite and online learning platforms
  • Solid grasp of customer experience best practices
Core Values:
  • Customer-Centric
  • Aim for Excellence
  • Team-Oriented
  • Collaborative Spirit
  • Supportive Growth
  • Agile and Efficient
Additional Qualifications: Must qualify for certification as an electronic security professional.

We are an equal opportunity employer dedicated to fostering diversity and inclusion. We offer accommodations for individuals with disabilities. If you require assistance during the application process, please reach out to us.