Mgr-IT System Training

2 weeks ago

Richmond, United States Reid Hospital & Health Care Services Full time

Find your WHY at Reid Health:

We take pride in walking with patients and families during some of lifes most consequential journeys. In the communities we serve, we responsibly invest in equitable, compassionate care through service, patient advocacy, and education. Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We need individuals who align with our mission, vision, values and key service behaviors. We are responsible to work together as one team toward a common goal of providing outstanding customer care and service to our communities.

Let's Shine. Together.:

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do it is who we are.

Overview of Responsibilities:

Collaborate with operational leaders to identify training needs and develop
customized programs and resources that align with organizational goals and
maintain a high level of quality and consistency.

Engage with key stakeholders to gather feedback, address concerns, and refine
training programs to meet evolving needs.

Participate in strategic initiatives that support training workflow quality and overall
results.

Oversee the coordination and implementation of training initiatives and upgrades for
multiple applications, including application integration.

Lead and manage multiple training initiatives simultaneously, ensuring timely
delivery and adherence to organizational requirements while maximizing platform
functionality.

Cultivate a positive, collaborative, and engaging team environment, fostering
professional growth and development among the training team.

Facilitate adoption of changes with positive reinforcement and support.

Assist in the coordination of application testing plans, including the preparation of
test information necessary to assure expected results as defined by the
specifications.

Coordinate optimal allocation and utilization of training resources.

Prepare project plans, including time estimation, scheduling, and resource
requirements, and implement new applications or enhancements.

Analyze monthly evaluations of training effectiveness, producing detailed information
and feedback for continuous improvement to trainers.

Ensure all training programs comply with organizational standards, maintaining a
high level of quality and consistency.

Develop strong relationships and work in conjunction with end users, vendors,
operational leaders, Reid leadership, and IT teams for upgrades and ongoing
support of applications.

Coordinate with Epic and other vendor support and internal stakeholders to ensure
training programs align with organizational goals and vendor standards.

Work in collaboration with the IT Leadership team to complete special projects or
requests from the Executive Team and the Director of Clinical Informatics.

Education/Experience:

Minimum education required: Bachelors Degree or higher. Combination of relevant
education and experience may be considered in lieu of degree.

Minimum education preferred: Bachelors Degree in a relating to training, education,
clinical or technical studies.

Minimum experience required: Five or more years in a healthcare environment, with
substantial experience managing, leading, and mentoring employees.

Minimum experience preferred: Extensive background in healthcare, particularly in
the development and execution of projects and training programs for clinical and
non-clinical applications.

Schedule Details:
Day Shift. Salary, Monday-Friday with varying hours. No holidays, weekends on project implementation and training needs.

What We Offer:

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected:

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information:

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

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