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Lead Call Center Representative

4 months ago

Egg Harbor Township, United States Pro Recovery Solutions, LLC Full time

**Job Responsibilities Include**:

- Developing and maintaining CRM database for prescreened clientele
- Developing, maintaining and collecting eligibility and screening tools for outpatient clients in the Behavioral Crossroads, Greenbranch, Recovery at the Crossroads, and Overcome outpatient programs
- Focused on driving admissions, screening, scheduling and following up on missed appointments to drive corporate growth and stability
- Understanding the payor mix, benefit analysis of private pay, and out of network insurances
- Tracking insurance policies and document payout, co-pay and co-insurance of common policies accepted by our companies
- Tracks chronological timelines for scheduled intakes through the prescreening and admission process
- Coordinates and arranges the logistics associated with potential client’s journey into treatment with Behavioral Crossroads, Greenbranch, Recovery at the Crossroads, and Overcome programs
- Engages with families and the support network of potential clientele.
- Communicates with clients, parents, family and support in order to arrange for and collect payment by check, cash or credit card for all co-pays, deductibles or private pay in advance of treatment.
- Acts as internal liaison with external marketing staff to drive revenue and program growth. Assists in the prospecting and scheduling of appointments for marketers in the field and conference calls for internal sales with the business development director.
- Monitors overnight & weekend calls, internet, social media, and SEO feeds. Respond if relevant to start the preadmission process.
- Performs other duties as assigned.

Please submit your resume along with salary requirements if you are interested in joining our team. Thank you

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Call Center: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Mental Health/Substance Use Disorder industry: 1 year (preferred)

Work Location: In person