Telecommunications Representative

5 days ago

Egg Harbor Township, United States AtlantiCare Full time
Job Description

At AtlantiCare, we are seeking a highly skilled and customer-focused Telecommunications Representative to join our team. As a Telecommunications Representative, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our telecommunications systems.

Key Responsibilities:
  • Process in-coming and out-going calls for both AtlantiCare Regional Medical Center Campuses and direct callers to other AtlantiCare entities.
  • Provide prompt and courteous service, adhering to company/department procedures.
  • Initiate all codes, traumas, and announce emergencies such as MET calls and notify the Stroke team.
  • Monitor alarm systems for the Mainland Campus, including the fire panel, medical gas alarms, panic alarms, and Chempack alarm.
  • Notify and report to the proper people/authorities and log in our Code Book.
  • Maintain an on-call schedule book for various ARMC departments and call in staff when requested.
  • Assist patients with their needs, instruct and explain the patient phone activation process, and assist customers with personal assistance.
Requirements:
  • High School diploma or equivalent required.
  • Prior experience preferred, but not required.
  • Some knowledge of computers is helpful, basic knowledge of the keyboard.
  • Pleasant speaking voice and ability to work under busy conditions.
Performance Expectations:
  • Demonstrate ability to appropriately and accurately process calls.
  • Answer console promptly in accordance with departmental standards.
  • Maintain a courteous and professional manner at all times.
  • Keep the caller informed of actions when not connected immediately.
  • Assist all callers needing help in making calls.
  • Instruct patients on how to activate their phone and the procedure for making calls.
  • Able to instruct users on basic phone features.
Work Environment:

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Must be able to sit in a confined area for eight hours shifts.

This position reports to the Telecommunications Director.

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