Call Center Representative
3 months ago
Job Details for a Call Center Representative: The Customer Service department is open from 8:00am-7:00pm. We are looking for individuals with flexible availability, as their shift will fall somewhere between that range. There is also a rotational Saturday – every 3rd Saturday - from 10:00am-3:00pm. 4 Days in Office, 1 Day of choice WFH
- Pay Rate: $20-22/hr
- Temp-Hire
Job Responsibilities for Call Center Representative:
- Answer basic questions regarding NJ auto, home and umbrella policies, coverages, and premiums; assume ownership for thorough follow up on all contacts.
- Deliver first call resolution and make it easy for the customer.
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella) for NJ.
- Accurately enter and update policy information into the various processing systems and handle phone inquiries.
Requirements for Call Center Representative:
- Excellent interpersonal, listening, communication and organizational skills.
- Must have 5+ years experience with call center
- Strong analytical and decision making skills. Excellent computer/data entry and math skills.
- High energy and motivation to follow up and take ownership.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in New Jersey (NJ) - Burlington, Cherry Hill, Cranbury, Plainsboro, Princeton, Robbinsville, Swedesboro, & Trenton; and in PA - Levittown, Fairless Hills, & Philadelphia. We have openings for call center representative, warehouse, assembly, production, forklift, machine operators, maintenance mechanics, assistant teacher, medical call center representative, receptionist, data entry, customer service representative, collections, medical call center representative, administrative assistant, customer service representative, accounts payable clerk, accounts receivable clerk, file clerk, customer service representative, teacher and office managers.PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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