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Retail - Banking Center Manager I
3 months ago
The Banking Center Manager is responsible for the administration and efficient daily operation of a full service banking office, including operations, regulatory compliance, product sales, customer service, and security and safety in accordance with the Bank’s objectives. The Banking Center Manager develops new deposit business; provides a superior level of customer service, and promotes the service culture through coaching, guidance and staff motivation. This officer provides leadership, training and supervision to office staff. The Banking Center Manger participates in community initiatives to increase the Bank’s visibility and to enhance new and existing business relationship opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive service environment through education to the staff of the Bank’s products and services.
2.Ensures organization of the bank office, coordinating available resources (e.g., staffing, supplies, etc.) for maximum results.
3.Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the bank office is in compliance with established Bank policies, procedures and state and federal regulations.
4.Contributes to the overall profitability of the banking office; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure alignment with budget plans.
5.The BCM manages an office with up to $25 million in deposits.
6.Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established approval limits.
7.Acts as a liaison between the customer and the Treasury Management Department by assisting in documentation for contracts and troubleshooting any issues. May participate in RDC installs.
8.Maintains an advanced knowledge of financial industry status and trends.
9.Plays a positive role in the development and growth of assigned bank office staff through excellent communication skills, both verbal and written, along with strong delegation skills; assuring a highly cross trained staff.
11.Processes, solves and answers complex customer transactions, problems or inquiries.
12.Assumes responsibility for various bank office functions in the absence of staff members or in overload situations.
13.Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the banking office; ensures bank office staff is properly trained and made aware of any changes to the office’s plan and procedures.
14.Participates and directs day to day operations for the bank office; approves large deposits and withdrawals; reviews and acts on daily reports; reviews and approves new accounts for risk and compliance with internal policies and Sarbanes-Oxley requirements. Ensures the bank office is maintained in a neat, clean and professional manner.
15.Responsible for approving time off requests and timecards for all direct reports by dead lines required.
16.Supports the business continuity program and complies with business continuity policies and procedures. Maintains the business continuity plan for their location ensuring critical functions are satisfactorily recovered and customers are adequately serviced in the event of a disaster or business disruption. Supports business continuity testing and ensures adequate participation.
SUPERVISORY RESPONSIBILITY
The position is responsible for the supervision of all office employees and is expected to provide leadership, training and support to staff members.
MINIMUM REQUIREMENTS
These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:
- Bachelor’s degree from a college or university preferred; or 5 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of bank management operations, and supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.
- Advanced experience, knowledge and training in progressively responsible bank office management and supervisory activities.
- Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
- Excellent organizational and time management skills with the ability to provide leadership, supervision and training for 3 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegatio
