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Claims Manager
4 months ago
**Date**:Jun 6, 2024
**Location**: Houston, TX, US, 77002
**Company**:CenterPoint Energy
**CenterPoint Energy and its predecessor companies have been in business for more than 150 years.**
**Our Vision**: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
**Our Commitment**:CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
**Job Summary**
- Oversees and directs the work of the Corporate Claims Department, including establishing and implementing strategies, processes, and procedures for handling claims brought by third parties for property damage and bodily injury as well as for pursuing claims against third parties for damage to CenterPoint Energy facilities. Works closely with and supports in-house and outside legal counsel in connection with investigations and litigation matters.**Essential Functions**
- Establishes goals and priorities for Claims Department.
- Ensures Claims staff complies with regulations, company policies, procedures and standards of conduct.
- Coordinates claims processing, investigations and resolution of pre-litigation claims, and payment processing.
- Collaborates with legal counsel on claims that may result in litigation.
- Ensures that claims are investigated thoroughly, well documented, processed correctly, and paid or collected timely.
- Creates diary and reviews files to ensure that reserves for bodily injury, lawsuits and larger property damage claims are created timely, in accordance with company procedures and established guidelines, and updated as appropriate in consultation with legal counsel.
- Provides regular reports and ad hoc information to legal counsel, executives, and management on status of claims and settlements as well as regular claims updates and information on request to operational leaders and executives.
- Active engagement with gas and electric operations management and field personnel to communicate identified risks and strategies for mitigation and advise on claim-related issues.
- Handles executive correspondence related to claims complaints and escalated complaints received through various channels.
- Provides secondary response to complaints and/or call backs from customers and/or claimants.
- Manages performance by guiding, counseling, evaluating and handling any performance concerns in accordance with company guidelines.
- Measure departmental and individual performance against established standards and goals.
- Performs administrative activities, such as managing attendance, budget, and staffing levels.
- Focuses on training, coaching, and development of employees.
- Represents the Claims department at various industry and professional conferences or trade groups.
- Performs other duties that may be assigned at the Company’s discretion.
**Education Description**
- Bachelor’s degree required
**Experience**
- Minimum 7 years of working experience in handling liability claims and/or third-party damage claims, and legal protocol or in a field operations position requiring knowledge of the electric/gas distribution system.
- At least 2 years experience in a senior, lead, or manager role required.
- Will consider relevant leadership job-related CenterPoint Energy experience outside of handling liability claims and/or third-party damage claims, and legal protocol.
**We want you to know**
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
**Diversity, Equity and Inclusion**
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
**What we bring to you**
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center
