Audio Visual Collaboration Specialist

3 weeks ago


Cambridge, United States AVI-SPL Full time

Description:
**Audio Visual Collaboration Specialist** (MS Teams/Virtual Meeting Platform Experience Preferred)
- Working knowledge of MS Teams, Webex, Zoom
- Support in person or virtually for meeting assistance or conference production
- Direct end user support on the operation and use of collaboration tools
- Meeting or conference setup activities
- Regular AV and videoconferencing room checks, certifications and preventative maintenance in accordance within established standards
- Provide direct assistance and training to end users in the operation of AV systems
- Perform routine preventive maintenance checks & services on AV/VTC systems
- Perform advanced routine maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
- Provide Show Tech Support of planned events, both onsite and off, as needed
- Work flexible schedule as required
- Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
- Perform service level troubleshooting and maintenance support on AV & VTC systems
- Setup and monitor video calls as needed.
- Always ensure vendor compliance with all Customer safety and procedural guidelines
- Track all maintenance activity start to finish with proper documentation

**Skills and Abilities**
- Effectively communicate with employees, customers, and colleagues
- Ability to work and think independently and ensuring to meet deadlines.
- Basic computer knowledge
- Knowledge of virtual meeting platforms (MS Teams, Zoom)
- Knowledge of basic signal flow for audio, video, and control.

**Education and/or Experience**
- Minimum of 3 -4 years of audiovisual support experience preferred.
- Minimum of a High School Diploma or equivalent preferred



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