IT Infrastructure

IT Technical Support

Location : Cambridge - MA

Roles and responsibilities :-

• Manages Break-fix, digital desk, SharePoint (centralized services), etc. for demand for Research users in the office.

• Focused on Non-Lab support

• Point of escalation for issues related to the site outside of the Lab environment. Hardware, network, infrastructure, etc.

• Synthesize Service Now reporting and distributing consistently.

• Local point of escalation for Non-Lab issues from laptops, printers, audio visuals, MS Office, Enterprise Applications, etc.

• Build up relationship with sites on the East Coast – e.g. DSP / Business and local Research teams

• Review and update the support matrix for the site – e.g. which services are managed via Digital Services / which are managed by local teams

• Guide teams and local suppliers to follow / go through the defined Astellas IT process (Digital Desk / ITIL processes e.g. incident / problem / change / Self Service Portal etc.)

• Point of escalation for issues related to non-Lab environment

• Interface to DAT providers such as Verizon, CAC, etc.

• Works closely with DSP Manager, DAS Lead to ensure site's DAT needs are meeting or exceeding expectations

• Reports into Digital Collaboration and workplace lead

Work Authorization:

· Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Cognizant ?

· Collaborate with a community of experts to enhance and expand your skills

· Join a team where global culture embraces diversity of thought and background.

· Find balance with our hybrid model that prioritizes your health, safety and well-being.

· Opportunity to work for leading global companies while advancing your career.