See more Collapse

Banking Product Support

2 months ago

Brown Deer, United States FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

**About the Role**: You will utilize your expertise in the business of banking. Our most successful team members have extensive banking background and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and delivers a unique customer experience across the customer’s life cycle.

**About the Team**:
The Client Support team is a highly collaborative organization that works together to help our clients be successful. Our team is comprised of experienced bankers that not only understand how to use our software, but how it applies to the business of banking. We are focused on handling client issues, resolving with urgency any errors they encounter. Most of our time is spent helping clients with their inquiries; helping them to better understand how to use our software so that they can best serve their customers.

**What you will be doing**:
Handling customer inquiries and resolving support issues such as:

- Financial transactions
- Operational controls
- Operational compliance
- Statements and notices
- Provide expert, in-depth product support to the customer.
- Recreating client issues in FIS test environments to provide the best solution to the reported problem.
- Anticipate next steps in what the client is trying to accomplish by asking probing questions.
- Document customer information and recurring issues to support product quality programs and product development.

**What you will need**:

- The ability to work independently and be a self-starter
- Excellent communication skills (written and verbal)
- Strong problem-solving, and research skills. Ability to anticipate next steps.
- Strong analytical skills; Resourceful in researching and testing - ability to go beyond what is found in the manual.
- Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
- Strong relationship building skills - both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.

**A bonus if you have**:
Experience with the HORIZON core banking system (preferred but not required)

**What we offer you**:
At FIS, we hire the best. In return, you receive exceptional benefits including:

- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $55,530.00 - $90,510.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**EEOC Statement**

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

**Sourcing Model**

Recruitment at FIS works primarily on a direct so

We have other current jobs related to this field that you can find below

  • Product Manager II

    1 month ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 15 - 25%Job DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our...

  • Product Process Trainer Specialist

    2 months ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Adult Education Travel Percentage : 25 - 50%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Agile Product Owner Specialist

    2 months ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Job DescriptionEvery day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to...

  • Mortgage Loan Originator

    3 weeks ago

    Brown Deer, United States The Symicor Group Full time

    Mortgage Loan Originator – Brown Deer, WI – Job # 3330 Who We Are The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants...

  • Fraud Prevention Analyst I

    4 weeks ago

    Brown Deer, United States FIS Global Full time

    Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of...

  • Mortgage Loan Originator

    2 months ago

    Brown Deer, United States BritePros Medical Staffing Full time

    Mortgage Loan Originator - Brown Deer, WI - Job # 3330Who We Are:The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants...

  • Manufacturing Support Planner

    1 week ago

    BROWN DEER, United States Quad Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...

  • Implementation Conversion-Analyst

    2 weeks ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 25 - 50%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Accounting Coordinator

    2 months ago

    Brown Deer, United States BARTSCH MANAGEMENT, LLC Full time

    Job DescriptionJob DescriptionSKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS:The following attributes are desirable for job success: ability to communicate effectively, ability to assert yourself, preference for detail work, ability to work well under pressure, self-motivation, and self-direction, ability to work with/without direct supervision.SUMMARY OF...

  • Data Control Associate II

    2 months ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 50 - 75%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our...

  • Head of Card Solutions Onboarding

    2 months ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 25 - 50%Job DescriptionAbout the teamThe Card Solutions team provides implementation and professional services for the FIS Credit and Debit solutions across multiple platforms. The team is...

  • Service Design and Transition Manager

    3 weeks ago

    Brown Deer, United States FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25% Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions...

  • Business Solutions Engineer II

    2 months ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 25 - 50%Job DescriptionAbout FISAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • ACHPS Operations Business Analyst

    4 weeks ago

    Brown Deer, United States Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver...

  • Operations Manager

    2 months ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionAt FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help...

  • Settlement Analyst II

    1 month ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Accounting Travel Percentage : 0%Job DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients...

  • Remittance Processing Associate I

    2 months ago

    Brown Deer, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency...

  • Deposit/Loan Operations Analyst II

    2 months ago

    Brown Deer, Wisconsin, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe...

  • Technology Business Consultant

    1 week ago

    Brown Deer, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma ...

  • Quality Tech 2nd Shift

    4 weeks ago

    Brown Deer, United States Millers Bakery Inc Full time

    SUMMARY: The Quality Assurance Technician is responsible for overseeing all aspects of quality control, food safety, and regulatory compliance in our production facility. This position will report to the Quality Supervisor. WHAT YOU'LL DO: 2nd shift 2:00p-10:30p M-F some weekends as needed Ensure food safety and product quality standards are met. Ensure...