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Product Process Trainer Specialist

3 months ago

Brown Deer, Wisconsin, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Adult Education

Travel Percentage :

25 - 50%

Job Description


Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

FIS Learning Solutions is a dynamic team that supports and delivers focused, innovative learning experiences to our clients. Learning Solutions structure includes Product Process Trainers, Learning Strategists, and Instructional Designers. Each group has responsibilities that include creating a learning culture and developing a product-educated customer experience, striving to towards clients that love our products. We specialize in building relationships with clients and within our team. FIS Learning Solutions values the contributions and successes that are accomplished. We strive towards team members that share their knowledge, work collaboratively, and are drawn towards new learning adventures and discoveries.

What You Will Be Doing

  • Conduct training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by Digital One Flex users
  • Design, modify and develop instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids
  • Assess training outcomes by soliciting and reviewing feedback and evaluation of classes taught
  • Build a network of Digital One Flex subject matter experts to review content and provide feedback
  • Manages and completes all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects
  • Work with implementation and client relationship teams to understand client business needs
  • Provides sales support and product demonstrations to new or prospective clients
  • Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations
  • Schedule and travel planning (travel 25-50%)
  • Status and expense reporting

What You Bring

  • Bachelor's degree in finance or adult education or the equivalent combination of education, training, or work experience
  • Thorough, detailed knowledge of the FIS Digital One Flex product as well as FIS procedures
  • Proficiency with technology and office automation tools and applications
  • Effective presentation and interpersonal skills
  • Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services
  • Strong time management, problem solving, project management, leadership and negotiation skills
  • Resourcefulness, flexibility, versatility, dependability

Added Bonus If You Have

  • Banking Experience (Operational, Servicing, Support)

What We Offer You

  • Competitive salary and excellent benefits
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A broad range of professional education and personal development possibilities – FIS is your final career step
  • Time to support charities and give back in your community
  • A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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