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System Patient Flow Coordinator

3 months ago


Laurel, United States University of Maryland Medical System Full time

**Company Description**
Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.
**Job Description** System Patient Flow Coordinator**
Full-time / Evening-Shift (11:30am-12:00am)
UM Capital Region Health
- Laurel, MD

***

The System Patient Flow Coordinator is responsible for the overall flow of patients in and through the Emergency Department and Observation at Laurel Regional Medical Center, as well as Bowie Health Center ED The flow coordinator will also oversee patient flow of the Outpatient Surgery Center. The position will coordinate patient admissions from the Emergency Departments to other acute care facilities or when needed to the Prince George’s Hospital Center Emergency Department from Laurel and Bowie. The Flow Coordinator collaborates with the system physicians as well as the administrative and management staff at all facilities to ensure that optimal care is provided for the admitted patient until the patient can be safely transferred to include the management of bed placement and assisting with management and placement of critically ill patients. The System Patient Flow Coordinator will also collaborate with staff at other hospitals to facilitate a smooth transition for the patient from the ED to the respective hospital for admission.

**Principal Duties**:
1. Manages front line operations to ensure a smooth patient transfer/transition to the Observation Unit, acute care facility, home discharge or other disposition destination in accordance with departmental goals.

2. Acts as a physician liaison with the anticipated patient’s disposition plan and the timely update of the plan of care with the physician.

3. Directs and leads the nursing staff as required to maintain prioritization and patient flow.

4. Monitors room availability and turnover to maintain patient flow.

5. Alerts clinical staff to impending patient disposition.

6. Expedites patient movement to designated disposition areas.

7. Monitors tracking board, oversees use of tracking board for providers and keeps data current.

8. Sets priorities for patient placement by setting priorities for admits and discharges.

9. Coordinates with administrative and management staff bed placement and patient flow and remediates barriers to patient flow including bed availability, status upgrade to critical, increased length of stay need for specialty services (trauma, cardiology, neurology, labor and delivery, etc) and other issues.

10. Participates in “Bed Huddles” and reports patients census, length of stay, potential admissions and type of beds needed, staffing needs/status, number of “borders” and other current information.

11. Provides clinical intervention when needed with patients and at all times provides clinical expertise and consultation to all caregivers.

12. Collaborates with location Charge Nurses to determine who meets criteria for Observation unit and other patient flow issues.

13. Reports status of patient flow processes and team performance at ED Committee and Patient Throughput meetings.

14. Troubleshoots throughput problems in a timely manner to include process modifications.

15. Enforces quality measures for patient wait times with clinical staff.

16. Intervenes in patient relation issues to ensure patient satisfaction as well as patient safety and alerts nursing leadership as appropriate.

17. Consults with admitting physicians to assess the Inpatient status of patients in the Emergency Departments.

18. Collaborates with the Administrative Coordinator, ED Charge Nurse, Care Management and Bed Control for patient placement.

19. Ensures the accuracy and completeness of Stroke patient Stemi, Sepsis patients prior to disposition.

20. Conducts safe and effective handoffs of patient admissions to other clinical staff at other facilities when necessary.

21. Maintains accessibility by phone at all times during shift.

22. Performs related work as assigned.

**Customer Service**:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance a