Analyst - My Chart - Patient Experience

3 months ago

Laurel, United States South Central Health System Full time
Job Description: Analyst - My Chart - Patient Experience

Department: EPIC

Summary

Primary build and support contact for patient experience and patient portal applications within the electronic health record. Acts as subject matter resource for EHR application integration with other clinical applications and information systems, as necessary.

Professional Responsibilities:
  • Acting as the primary support contact for the application's end-users.
  • Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.
  • Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic (Wisconsin) software.
  • Identifying and implementing requested changes to the system.
  • Serving as a liaison between end users' workflow needs and Epic (Wisconsin) staff.
  • Maintaining regular communication with Epic (Wisconsin) representatives.
  • Working with Epic (Wisconsin) representatives and organization stakeholders to ensure the system meets the organization's business needs including deliverables and timelines.
  • Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
  • Participating in training and working with end users.
  • Troubleshooting problems and questions.
  • Reviewing the status of projects and issues on an ongoing basis with leadership.
  • Participating in weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones.
Required Skills/Abilities:
  • Demonstrating flexibility with respect to changing end-user business needs.
  • The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
  • The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
  • The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
  • The ability to communicate information clearly and concisely with project leadership and subject-matter experts.
  • The ability and willingness to learn new software and systems.
  • Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy.
  • Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
  • The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
Education and Experience:
  • Two years' experience in a healthcare setting is required.
  • Prior knowledge of patient privacy is required.
  • Attain assigned EPIC (WISCONSIN) Certification(s) within 90 days of employment.

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