Patient Account Coordinator

7 days ago


Laurel, Mississippi, United States South Central Health System Full time
Job Summary

We are seeking a highly skilled Patient Account Representative to join our team at South Central Health System. As a key member of our revenue cycle team, you will be responsible for managing patient accounts, billing, and collections. If you have a strong analytical mind, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Billing and Claims Processing
    • Review patient demographics, insurance information, and billing codes for accuracy.
    • Ensure timely and accurate data collection and entry of insurance/payer information into our electronic medical record system.
    • Educate patients on unpaid balances and attempt to collect payment.
    • Register, load, and process insurance eligibility for each patient prior to their appointment.
    • Review patient benefits prior to in-office injections/procedures and assist with authorization and pre-certification.
    • Review schedules in advance and determine co-pays/co-insurance to be collected at the point of service.
  • Patient Account Management
    • Maintain patient accounts, including posting charges, payments, and adjustments.
    • Review patient account balances and contact patients regarding outstanding balances or payment arrangements.
    • Assist patients with billing inquiries, insurance coverage questions, and payment options.
  • Payment Processing
    • Process payments, refunds, and adjustments accurately using our billing software.
    • Reconcile daily deposits and prepare bank deposits as necessary.
    • Correct inaccurate insurance loads to ensure timely filing and payment of claims.
  • Customer Service
    • Provide exceptional customer service to patients, insurance companies, and other stakeholders.
    • Address patient concerns, complaints, and inquiries in a professional and empathetic manner.
    • Educate patients on billing processes, insurance benefits, and financial assistance programs.
  • Documentation and Reporting
    • Maintain accurate and detailed records of all account activities and communications.
    • Generate reports on billing, collections, and account receivables for management review.
    • Assist in identifying trends, issues, and areas for improvement in revenue cycle processes.
  • Compliance and Regulations
    • Adhere to healthcare regulations, compliance standards, and billing guidelines.
    • Stay updated on changes in healthcare laws, insurance regulations, and coding practices.
    • Ensure patient confidentiality and data security in accordance with HIPAA regulations.
Qualifications
  • High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Previous experience in healthcare billing, collections, or revenue cycle management.
  • Knowledge of medical billing codes (CPT, ICD-10), insurance claims processing, and healthcare reimbursement methodologies.
  • Proficiency in using billing software, electronic health record (EHR) systems, and Microsoft Office Suite.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication and interpersonal abilities.
Physical Requirements
  • Ability to sit for extended periods and operate a computer.
  • Manual dexterity to use a keyboard and navigate software applications.
  • Vision and auditory skills to review documents, communicate with stakeholders, and conduct phone conversations.

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees.



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