Client Support

2 weeks ago

New York, United States Universal Processing Full time

**Are you ready to go uP?**
- We are named in Top Workplaces NYC for 2024
- We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
- We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
- We are nominated for Best ISO of the Year by ETA in 2024

**Why Should You Join Universal Processing?**
- You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
- You are passionate to serve and support our local community and their growth
- You get on-the-job training to get you familiar with the industry and the role
- You get medical, vision, and dental coverage, generous PTO, 401k
- We offer quarterly performance review for potential quarterly salary increase
- You may receive H1B sponsorship for your great performance and commitment

**Compensation**:This is a non-exempt position, with a monthly salary of $3,000 in the beginning, with the potential for salary increase based on performance.
**Role Summary**: The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

**Responsibilities**:

- Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
- Checking to ensure that appropriate changes were made to resolve clients’ problems.
- Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
- Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues.
- Providing technical assistance and support for incoming queries and issues related to terminal hardware.
- Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
- Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

**Qualifications**:

- Must be authorized to work in the US at the time of hire. We are an E-Verify employer
- Bilingual proficiency in Mandarin-Chinese is required.
- Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
- Able to actively listen to clients and interact with clients in a friendly and patient manner
- Able to take initiative to solve problem effectively
- Self-motivated to learn new systems and installation of products
- Able to accomplish tasks before deadlines and be detail-oriented
- Able to work efficiently as part of a team and as an individual
- Proficient with Excel and Word

**About uP**:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

**At Let’s Go uP, we are an equal employment opportunity employer.**

**Let's Go uP Together**

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