Client Representative

1 month ago


New York, United States Pierre Strand Full time
Job DescriptionJob Description

We are seeking a dedicated and personable Client Representative to join our team. In this role, you will be the primary point of contact between our organization and our valued clients. If you are a customer-focused individual with strong communication skills and a passion for providing exceptional service, we invite you to apply.

Key Responsibilities:

  • Client Interaction: Build and maintain positive relationships with clients through regular communication, addressing inquiries, and providing support in a timely and professional manner.
  • Client Onboarding: Assist new clients in the onboarding process, ensuring they have a clear understanding of our products or services, and guiding them through any necessary paperwork or procedures.
  • Issue Resolution: Investigate and resolve client concerns, complaints, or issues effectively, striving for prompt and satisfactory resolutions.
  • Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and recommendations to clients.
  • Client Feedback: Gather and document client feedback and suggestions, providing valuable insights to improve our products or services.
  • Account Management: Manage client accounts, including updating client information, processing orders or requests, and ensuring accuracy in billing and payments.
  • Documentation: Maintain detailed records of client interactions, transactions, and any relevant information in our CRM system.
  • Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to clients, thereby enhancing their experience and increasing revenue.

Qualifications:

  • Bachelor's degree or equivalent work experience (business, customer service, or related field preferred).
  • Proven experience in a client services or customer support role.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong problem-solving and conflict resolution abilities.
  • Empathetic and patient demeanor when dealing with clients.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Familiarity with customer relationship management (CRM) software is a plus.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Detail-oriented with a commitment to accuracy in client interactions.


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