Client Partner

2 weeks ago


New York, United States Fulcrum Digital Inc Full time
Job Description
Who are we?

Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.

The Role

Setting: Remote, USA

What you'll do?

  • Manage a portfolio of assigned accounts with a total revenue target of $2.5 million
  • Develop and maintain strong, long-lasting client relationships
  • Serve as the primary point of contact for client inquiries, concerns, and requests
  • Collaborate and communicate with internal teams including project manager to ensure customer expectations are set on any work we are providing for them.
  • Identify and pursue opportunities for account growth and upselling of additional services
  • Conduct regular business reviews with clients to discuss performance, strategies, and future initiatives
  • Stay current with industry trends and best practices to provide expert advice to clients
  • Assist in the development and implementation of client-specific strategies to improve their experience with our team
  • Consistently meet or exceed monthly, quarterly, and annual sales targets
  • Accurately forecast and report on account performance and revenue
Requirements
  • 5+ years of experience in account management, client services, or sales, preferably in the ecommerce industry
  • Proven track record of meeting and exceeding sales targets
  • Strong understanding of ecommerce platforms, technologies, and best practices
  • Excellent communication and presentation skills
  • Exceptional relationship-building and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Proficient in Microsoft Office Suite
  • Ability to work independently and collaboratively in a fast-paced environment
  • Willingness to travel as needed for client meetings
If you are a results-driven professional with a passion for ecommerce and a talent for building strong client relationships, we'd love to hear from you. Apply today and join our team in helping businesses succeed in the digital marketplace.

Benefits
  • Competitive base salary and uncapped commission structure
  • Comprehensive health, dental, and vision insurance
  • Paid time off and flexible work arrangements
  • Professional development opportunities
  • Dynamic and supportive work environment

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