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Front Desk/call Center Specialist-float Team
4 months ago
Payroll Title:
- HOSP BLANK AST 3
- Department:
- FAC PRAC AMBULATORY FLOAT TEAM
- Hiring Pay Scale
- $26.18 - $32.54 / Hour
- Worksite:
- Lightwave Avenue
- Appointment Type:
- Career
- Appointment Percent:
- 50%
- Union:
- EX Contract
- Total Openings:
- 1
- Work Schedule:
- Days, 8 hour shifts, Sunday-Saturday**#130297 Front Desk/Call Center Specialist-Float Team***:Filing Deadline: Thu 6/20/2024**
**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**
**_Please note that this position is a part-time appointment_**
**DESCRIPTION**:
Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center, COVID screening, drive through testing check in, lab labeling, testing support line, etc.
**MINIMUM QUALIFICATIONS**:
- Three (3) years of customer service experience.
- Experience with registration, appointment scheduling & insurance verification.
- Knowledge of third-party payors including federal, state and private health plans.
- Proficient computer skills and be able to work between multiple systems during calls.
- Excellent communication skills with the ability to communicate clearly both verbally and in writing.
- Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
- Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
**PREFERRED QUALIFICATIONS**:
- One (1) year of EPIC & Cadence experience, or equivalent system.
- Call Center experience.
- Medical Assisting Experience.
**SPECIAL CONDITIONS**:
- Must be able to work various hours and locations based on business needs.
- Pay Transparency Act_
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
**If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.**
**If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.**
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protect
