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Patient Access Specialist
4 months ago
Under the supervision of the Director of Operations, the Patient Access Specialist will be responsible for welcoming and greeting all patients and visitors in person or by phone to the clinic. In addition, the Patient Access Specialist will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in an outpatient medical setting.
**Essential Functions**:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Schedules patient flow to clinic based on predetermined appointment arraignments to allow the clinic to serve an adequate number of patients.
- Scheduling and rescheduling of all appointments for assigned patient population.
- Coordinate scheduling and referrals to other healthcare providers and services.
- Daily confirmation of all clinic appointments.
- Order, prepare and generate appropriate medical records.
- Receive, screen, and coordinate telephone calls from healthcare providers.
- Receive incoming correspondence and review/forward to appropriate staff.
- Daily data entry of medical appointments, special instructions, patient information/jurisdiction, and other instructions.
- Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones, and data entry.
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, reminding provider of service delays.
- When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patients of adequate information that must be presented at time of visit.
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to policies and HIPAA requirements.
- Informs patients of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Verifies method of payment for service and collects data and/or payment as appropriate.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting order for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Assist with maintaining and updating of all provider addresses and phone numbers.
- Prepare reports and forms as directed by licensed staff and in accordance with established policies.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
**Secondary Responsibilities**:
- Provide excellent customer service to all internal and external customers.
- Chart preparations for each providers clinic.
- Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and other local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to come to work and work the regular shift for the position.
- Compliance with all personnel policies and procedures.
- Additional duties to be assigned from time to time by physician.
**Supervisory Responsibilities**:
This job has no supervisory responsibilities.
**Qualifications**:
**Education and/or Experience**
- High school diploma or equivalent.
- E-Clinical Works or other EMR software.
- Basic to intermediate computer knowledge and skills.
- Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility.
**Certificates, Licenses, Registrations**
None
**Computer Skills**
**Other Skills and Abilities**
Must be competent in; Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Thoroughness, Coordination, Deadline-Oriented, Internal Communications, and Reporting Skills.
Must have:
- Interpersonal skills to work with end use
