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Patient Access Coordinator

2 months ago

West Palm Beach, Florida, United States Hospital for Special Surgery Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Hospital for Special Surgery. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers, while ensuring accurate and efficient registration and scheduling processes.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize patient flow. A strong understanding of healthcare and health insurance is also essential.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and customers
  • Prioritize patient flow and ensure efficient registration and scheduling processes
  • Verify insurance and obtain benefits
  • Triage phone calls and schedule appointments
  • Respond to patient, visitor, and customer inquiries
  • Obtain patient demographics, personal information, and medical history by interviewing patients
  • Collect payments
  • Perform other related duties incidental to the work described herein
Requirements
  • Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
  • Two years in a healthcare or related customer service field
Desired Qualifications
  • Superior written and oral communication skills
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Knowledge of healthcare and health insurance
  • Familiarity with medical terminology
  • Displays positive attitudes towards assignments and others
  • Ability to add, subtract, multiply, divide, and calculate percentages