Patient Experience Specialist

1 week ago


Palm Beach Gardens, Florida, United States The University of Miami Full time
Job Summary

The University of Miami is seeking a highly skilled Patient Experience Specialist to join our team. As a key member of our department, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and their families.

Key Responsibilities
  • Provide Service Excellence: Deliver outstanding service to patients, their loved ones, and UHealth staff, upholding the highest standards of patient care and satisfaction.
  • Collaborate with Teams: Work closely with Patient Experience Representatives, Risk and Compliance, Office of General Counsel, and Quality and Safety teams to ensure seamless patient care and address any concerns that may arise.
  • Subject Matter Expertise: Serve as an internal resource and subject matter expert on Patient-Family Centered Care (PFCC) and Press-Ganey survey data interpretation, providing valuable insights to our units.
  • Patient Concerns: Recognize, understand, and report patient concerns to primary nurses and Patient Experience Representatives as necessary, ensuring timely resolution and follow-up.
  • Critical Thinking: Deploy critical thinking skills to respond to complex patient inquiries and technical issues, providing effective solutions and support.
  • Culture of Compassion: Facilitate and coach staff in developing a culture of compassion and caring, building healthy relationships among staff, patients, and families.
  • Advisory Role: Serve as an advisory resource for critical patient-centered initiatives across UHealth, adhering to University and unit-level policies and procedures.
Requirements
  • Education: High School diploma or equivalent
  • Experience: Minimum 3 years of relevant experience
Knowledge, Skills, and Abilities
  • Attention to Detail: Skill in completing assignments accurately and with attention to detail
  • Interpersonal Relationships: Ability to maintain effective interpersonal relationships
  • Work Under Pressure: Ability to analyze, organize, and prioritize work under pressure while meeting deadlines
  • Confidentiality: Ability to process and handle confidential information with discretion
  • Core Values: Commitment to the University's core values
  • Independence: Ability to work independently and/or in a collaborative environment
  • Computer Software: Proficiency in computer software (i.e. Microsoft Office)
Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.

Job Type

Full-time

Employee Type

Staff

Pay Grade

H5



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