Inside Sales Professional
2 weeks ago
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work
Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.
**JOB RESPONSIBILITIES**
- Connects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns. Presents electronic presentations to customers, explaining services, products, and property options. Drives company vehicle to show customer available cemetery plots or columbarium niches. Discusses options with customer answering their questions to assist with making selections. Enters selections into electronic contract. Obtains supporting documents to verify customer authorization. Review electronic contract selections with customer and obtain signature. Obtain life insurance policy, payment, or discuss payment options.
- Greets and escorts immediate family. Attends visitations, services, and receptions to answer guest questions or address and resolve issues. Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.
- Review warm leads for potential customers, approximately 25% of workweek. Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment. Provides prospective customer with industry marketing materials. At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed. Prepares for appointments based on customers previously disclosed needs.
- Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures.
**MINIMUM** **Requirements**
Education
- High School Diploma or GED
- College coursework at the sophomore level preferred. In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.
Licenses
- Current state issued driver’s license with an acceptable driving record to drive company owned vehicles
- Life Insurance License as required by state regulatory board
Experience
- At least 1 year customer service or direct sales work experience
Knowledge, Skills and Abilities
- Bilingual in Spanish and English
- Computer skills
- Professional verbal communication skills
- Willingness to work in the death industry
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
- Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management
- Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company
- Available to work nights, weekends, and overtime
- Must be able to pass the Company’s internal presentation certification within thirty days of employment
Postal Code: 77039
Category (Portal Searching): Sales
Job Location: US-TX - Houston
Job Profile ID: S00131
Time Type: Full time
Location Name: Brookside Memorial Park & Crematory - Brookside Funeral Home
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