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Field Service Technician Ii

3 months ago

Chandler, United States Busch LLC Full time

**Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.**

**Busch Vacuum Solutions has immediate direct-hire opportunities open for a Field Service Technician II in Chandler, Texas This position’s primary responsibilities are at one semiconductor customer location; periodic support may be required at other local customer locations, as needed. The work schedule for this position is Monday-Friday, 7am-4pm.**

**The Field Service Technician II installs, inspects, troubleshoots, and maintains the company's vacuum pumps and equipment at designated end-user customer locations.**

**We are looking for people with 3+ years of experience with field service of mechanical equipment, in an industrial or technical customer environment.**

**Responsibilities**:

- Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
- Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
- Conduct warranty evaluations and submit all warranty-related service reports and documentation, as assigned
- Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
- Relay customer issues, problems, and complaints to the Team Lead or Supervisor; expediting critical issues as deemed necessary
- Accurate completion of all necessary documentation and reports for assigned work activities, utilizing approved programs and software within the timeline set forth by management
- Communicate equipment status to tool owner or equipment engineer
- Relay pricing information on parts, service support, or new equipment to customers when requested
- Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
- Maintain good housekeeping of work area
- Conduct weekly walk throughs of all assigned pumps and abatement systems to ensure that the equipment is in good working condition
- Perform advanced troubleshooting on all assigned equipment
- Perform pump exchanges, equipment startup, and operator training unassisted, as assigned

**Required Experience**
- 3-5 years of experience with basic mechanical equipment, in an industrial or technical equipment field service-related position: Preferred
- Mechanical aptitude: Required
- Electrical knowledge: Preferred
- Semiconductor Experience: Preferred
- High School Diploma/GED: Required
- Associates Degree in Electronics: Preferred
- Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

**Personal Qualifications**
- Detail and safety oriented
- Outstanding customer service skills, including relationship building and good salesmanship skills
- The ability to handle dynamic working environments and manage difficult situations
- Excellent oral and written English communication skills
- Ability to work well independently and with a team
- Outstanding critical thinking and problem-solving skills
- Capable of learning new information quickly

**Job Requirements**
- Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
- Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
- Must pass respirator fit test (annual retesting required)
- Must be willing to maintain facial hair to a minimum for respirator fitment
- Must be willing and able to utilize all required PPE
- Travel requirement: up to 5%
- Able to work on short notice and outside normal business hours, and cover other shifts, when needed

**Physical Requirements**
- Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
- Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
- Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs
- All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

**Benefits & Opportunities**

**Busch Vacuum Solutions **offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within

**Work Environment**
- Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
- Reasonable accommodations may be made to help