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Veterinary Client Service Representative
4 months ago
Veterinary Client Service Representative
**Responsibilities**
- Manage large amounts of incoming calls
- Greet incoming emergency and specialty clients in a calm, empathetic, and efficient manner
- Identify and assess patient/client needs in appropriate order
- Build sustainable relationships and trust with clients through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Screen client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of client interactions, process client accounts and file documents
- Follow communication procedures, guidelines and policies
- Go above and beyond to ensure our clients feel welcome and that they are receiving the best possible care for their pet.
**Skills**
- Proven client service experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with PMS and practices
- Client orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Previous Veterinary experience desired but not mandatory
**Job Types**: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Night shift
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Veterinary experience: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person