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Customer Support Coordinator

4 weeks ago

Grandville, United States Stonewall Collision and Auto Painting Full time

Job Summary:
Responsiblities:

- Customer Interaction: Answer and manage incoming calls and inquiries with a professional demeanor. Ensure all communications are handled promptly and with a focus on customer satisfaction.
- Lead Management: Proactively follow up on leads from our website, phone inquiries, and other channels to schedule estimates and convert these opportunities into bookings.
- Scheduling Coordination: Arrange and confirm appointments for in-person estimates, maintaining a seamless scheduling process.
- Service Follow-Up: Monitor ongoing customer cases from initial estimate to final service completion, ensuring a high conversion rate and excellent customer experience.
- Information Provision: Clearly communicate details about our services, pricing, and procedures to clients, aiding their decision-making process.
- Team Collaboration: Work closely with our team to enhance customer interaction quality and ensure consistent service delivery.
- Administrative Support: Handle various administrative tasks including documentation of customer interactions and lead tracking.
- Industry Knowledge: Prior experience in a collision repair or auto body shop setting, ideally in an administrative or customer-facing role.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Remote Work Proficiency: Capable of working independently from home, demonstrating strong self-management and accountability.
- Organizational Abilities: Strong attention to detail and excellent organizational skills.
- Industry Acumen: Familiarity with collision repair terminology and procedures is highly preferred.
- Interpersonal Skills: A positive, team-oriented attitude with a commitment to contributing to a collaborative work environment.

**Benefits**:

- Competitive Salary: Attractive compensation package tailored to experience.
- Work Flexibility: Enjoy the benefits of a fully remote work setting.
- Career Development: Opportunities for professional growth and advancement.
- Supportive Environment: Access to comprehensive training and ongoing support in your role.

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work

Ability to Relocate:

- Grandville, MI 49418: Relocate before starting work (required)

Work Location: Hybrid remote in Grandville, MI 49418

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