Customer Service Representative

2 months ago


Grandville, United States Mitch Joseph Farmers Insurance Agency Full time
Job DescriptionJob Description

Join our team at the Mitch Joseph Farmers Insurance Agency as a dedicated Insurance Customer Service Representative (CSR). We are seeking an enthusiastic individual who is passionate about providing exceptional customer service and supporting clients with their insurance needs. As a CSR, you will play a crucial role in ensuring client satisfaction and maintaining strong client relationships. This position offers the opportunity to grow within a dynamic agency environment and contribute to the success of our team.


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training


Responsibilities

Customer Service Excellence:

Respond promptly to client inquiries and requests regarding insurance policies, coverage, billing, and claims.

Provide accurate information and guidance to clients on various insurance products offered by Farmers Insurance.

Assist clients with policy changes, endorsements, renewals, and cancellations with a high level of attention to detail.


Client Relationship Management:

Build and maintain strong relationships with clients to understand their insurance needs and preferences.

Proactively follow up with clients to ensure satisfaction and address any concerns or issues.

Educate clients on policy features, benefits, and additional coverage options that meet their individual needs.


Administrative Support:

Process insurance policy applications, endorsements, and other related transactions accurately and efficiently.

Maintain organized client records and documentation in compliance with agency standards and regulatory requirements.

Collaborate with agents and underwriters to resolve client inquiries and escalate complex issues as needed.


Sales Support:

Assist agents in cross-selling and upselling insurance products to existing clients.

Identify opportunities for policy reviews and coverage enhancements to increase client retention and satisfaction.


Team Collaboration:

Work collaboratively with agency team members to achieve overall agency goals and objectives.

Participate in team meetings, training sessions, and professional development activities to enhance knowledge of insurance products and industry trends.


Requirements
  • Previous experience in customer service, preferably in the insurance industry.
  • Strong communication skills, both verbal and written, with the ability to effectively interact with clients and team members.
  • Detail-oriented with excellent organizational and time management skills.
  • Proficiency in using computer systems and insurance agency management software (e.g., AMS360, Applied Epic).
  • Valid insurance license (or willingness to obtain within a specified timeframe).


  • Grandville, United States Airgas Full time

    The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR promotes long-term customer relationships and provides superior customer service through support to include sales, order...


  • grandville, United States Airgas Full time

    The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR promotes long-term customer relationships and provides superior customer service through support to include sales, order...


  • Grandville, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness: Great growth opportunities - we are a dynamic and growing companySet ScheduleMedical, Dental and Vision insurance benefits (Full Time...


  • Grandville, Michigan, United States Taco Bell Full time

    Join Our Team as a Cashier!At Taco Bell, we are looking for enthusiastic individuals to fill the role of Cashier. In this position, you will play a vital role in ensuring our customers have a positive experience. Your responsibilities will include:Delivering Exceptional Service: Strive to meet customer satisfaction by providing prompt and efficient...


  • Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top 50 companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...


  • Grandville, United States Suburban Inns Full time

    Job DescriptionJob DescriptionJoin The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!​* Guest Service Representative Shift: 2nd Shift * Guest Service Representative Wage: $14.50-15/hour* Guest Service Representative...


  • Grandville, United States GetixHealth Full time

    SHIFT:7:00am - 4:00pm or 8:00am - 5:00pm EST, Monday - FridayCOMPENSATION:$15 - $18/hr and Quarterly bonus eligiblePosition ResponsibilitiesMedical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts Gathering information, performing research and resolving customer inquiries Communicate appropriate...


  • Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...


  • Grandville, Michigan, United States Serra Honda Grandville Full time

    At Serra Honda Grandville, we prioritize your professional growth while ensuring a balanced personal life. Experience a work environment that stands out in the automotive industry. When you join our team, you can anticipate a range of benefits and employee incentives.Key Responsibilities of the Service Specialist:- Welcoming customers in a timely manner-...


  • Grandville, United States Massage Envy Franchising, LLC Full time

    Where Better Careers Begin! Massage Envy Grandville: 4530 Ivanrest Avenue Grandville, MI 49418 Do you have a passion for helping others? At the Massage Envy Grandvillefranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our...


  • Grandville, Michigan, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently seeking skilled individuals for the role of Call Center Representative. This temporary position offers a unique opportunity to engage in various tasks from the comfort of your home.As a Call Center Representative, your responsibilities will include conducting political outreach, surveys, and fundraising initiatives. This...


  • Grandville, United States Bluegreen Vacations Full time

    Address: 3000 44th St SW, Grandville, MI 49418 - Cabela’s in GrandvilleAt Bluegreen Vacations, as a Sales Representative, you will utilize your unique personality and passion to engage and meet face-to-face with potential customers, generate quality leads, and sell our affordable family-friendly mini-vacation getaways.We are looking for a Sales...


  • Grandville, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Grandville: 4530 Ivanrest Avenue Grandville, MI 49418 Do you have a passion for helping others? At the Massage Envy Grandville franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...


  • Grandville, Michigan, United States Kid-to-Kid Wyoming Full time

    Position OverviewAre you passionate about fashion and enjoy assisting others? At Kid to Kid, we pride ourselves on being more than just a resale shop. We are a community-focused business that offers cash for gently used children's items and provides affordable options for parents.We are currently seeking both part-time and full-time Retail Sales...


  • Grandville, United States Lamphear Service Company Full time

    Job DescriptionJob DescriptionAre you a professional in the Heating, Ventilation, & Air conditioning (HVAC) industry and looking to join a team of professional HVAC individuals? Our team will give you this opportunity! We are offering a full-time permanent opportunity and will equip you with the knowledge to perform your job at the highest standard and a...


  • Grandville, Michigan, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently seeking dedicated individuals for the role of Call Center Representative. This temporary position offers a unique opportunity to engage in various outreach initiatives, including political calls, surveys, and fundraising efforts, all from the comfort of your home.The role is part-time, providing flexibility with working hours...


  • Grandville, United States Biolife Plasma Services Full time

    Job Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and...


  • Grandville, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...


  • Grandville, United States Takeda Pharmaceutical Company Ltd Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...


  • Grandville, Michigan, United States Daily Thread Full time

    Job OverviewAs a Sales Floor Associate at Daily Thread, you will play a pivotal role in enhancing the shopping experience through your distinctive approach, enthusiasm for our products, and inviting demeanor. Your primary objective is to establish authentic connections with customers, assisting them in discovering their ideal styles. By collaborating with...