We have other current jobs related to this field that you can find below

  • Customer Care Specialist

    2 weeks ago

    Grandville, United States The Highland River Group Full time

    The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team. Great Hours: Monday through Friday 8am to 5pm The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are critical...

  • Customer Care Specialist

    3 months ago

    Grandville, United States The Highland River Group Full time

    The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team. Great Hours: Monday through Friday 8am to 5pm The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are critical...

  • Customer Care Specialist

    3 months ago

    Grandville, United States The Highland River Group Full time

    Job DescriptionJob DescriptionThe Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team.  Great Hours: Monday through Friday 8am to 5pmThe Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer...

  • Automotive Customer Service Specialist

    6 days ago

    Grandville, Michigan, United States Serra Honda Grandville Full time

    At Serra Honda Grandville, we prioritize your professional growth while ensuring a balanced personal life. Experience a work environment that stands out in the automotive industry. When you join our team, you can anticipate a range of benefits and employee incentives.Key Responsibilities of the Service Specialist:- Welcoming customers in a timely manner-...

  • Client Care Specialist

    6 days ago

    Grandville, Michigan, United States The Acosta Agency - Farm Bureau Insurance Full time

    Job OverviewJoin The Acosta Agency - Farm Bureau Insurance, a distinguished insurance provider dedicated to delivering exceptional customer service. We offer a hybrid remote work model that blends the comfort of working from home with the valuable experience of in-person interactions.As a Client Care Specialist, you will play a vital role in our customer...

  • Customer Support Specialist

    5 days ago

    Grandville, Michigan, United States Adecco US, Inc. Full time

    Adecco US, Inc. is partnering with a client to find dedicated Call Center Agents in Michigan. This temporary role requires innovative thinking and strong organizational skills.The role of a call center agent includes making political calls, conducting surveys, and engaging in fundraising efforts from the comfort of your home. This part-time position provides...

  • Customer Support Specialist

    6 days ago

    Grandville, Michigan, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently seeking dedicated individuals for the role of Call Center Representative. This temporary position offers a unique opportunity to engage in various outreach initiatives, including political calls, surveys, and fundraising efforts, all from the comfort of your home.The role is part-time, providing flexibility with working hours...

  • Customer Support Specialist

    5 days ago

    Grandville, Michigan, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently seeking skilled individuals for the role of Call Center Representative. This temporary position offers a unique opportunity to engage in various tasks from the comfort of your home.As a Call Center Representative, your responsibilities will include conducting political outreach, surveys, and fundraising initiatives. This...

  • Caregiver Support Specialist

    13 hours ago

    Grandville, Michigan, United States CAREWATCH OF MICHIGAN HOME CARE Full time

    Job OverviewJoin our dedicated team at Carewatch of Michigan Homecare as a Caregiver Support Specialist. We are seeking compassionate individuals who are eager to make a difference in the lives of those we serve.Benefits:Flexible working hoursPaid time offOpportunities for training and professional growthIf you are looking for a fulfilling role in a...

  • Tax Specialist

    5 days ago

    Grandville, Michigan, United States ROBERT VAN LOOZENOORD CPA PC Full time

    Tax Specialist Role at ROBERT VAN LOOZENOORD CPA PCWe are in search of a Tax Specialist to contribute to our firm. This position entails the meticulous preparation and examination of financial documentation for our clients.Key Responsibilities:Evaluate and interpret accounting records, financial reports, and payroll obligations.Accurately prepare and...

  • Nighttime Operations Specialist

    4 hours ago

    Grandville, Michigan, United States Bass Pro Inc Full time

    POSITION SUMMARY: The Nighttime Operations Specialist plays a crucial role in ensuring the smooth operational processes and overall efficiency of the retail store environment. This position is designed to minimize the non-sales activities undertaken by the Sales Specialists, thereby enhancing the customer experience and maximizing sales opportunities. The...

  • In Home Care Aide

    4 weeks ago

    Grandville, United States CAREWATCH OF MICHIGAN HOME CARE Full time

    Job DescriptionJob DescriptionBenefits:Flexible schedulePaid time offTraining & developmentRESPONSIBILITIESPerforms personal care and patient-specific activities that assist the patient with activities of daily living, including but not limited to:Help with patients personal hygiene careAssist with dressingPrepare meals and snacks according to...

  • In Home Care Aide

    4 weeks ago

    Grandville, United States CAREWATCH OF MICHIGAN HOME CARE Full time

    Job DescriptionJob DescriptionBenefits:Flexible schedulePaid time offTraining & developmentRESPONSIBILITIESPerforms personal care and patient-specific activities that assist the patient with activities of daily living, including but not limited to:Help with patients personal hygiene careAssist with dressingPrepare meals and snacks according to...

  • HealthCare Customer Service Specialist

    2 months ago

    Grandville, United States GetixHealth Full time

    SHIFT:7:00am - 4:00pm or 8:00am - 5:00pm EST, Monday - FridayCOMPENSATION:$15 - $18/hr and Quarterly bonus eligiblePosition ResponsibilitiesMedical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts Gathering information, performing research and resolving customer inquiries Communicate appropriate...

  • Retail Sales Specialist

    7 hours ago

    Grandville, Michigan, United States Daily Thread Full time

    Job OverviewAs a Retail Sales Specialist at Daily Thread, you will play a pivotal role in enhancing the shopping experience through your distinctive approach, enthusiasm for our products, and inviting demeanor. Your primary objective is to establish authentic connections with customers, assisting them in discovering their ideal selections. By collaborating...

  • Healthcare Customer Support Representative

    5 days ago

    Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...

  • Healthcare Customer Service Representative

    5 days ago

    Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top 50 companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...

  • In Home Caregiver

    7 days ago

    Grandville, United States CAREWATCH OF MICHIGAN HOME CARE Full time $13 - $15

    Job DescriptionJob DescriptionBenefits:Flexible schedulePaid time offTraining & developmentDedicated In-Home Care Specialist Grand Rapids, MIPosition: In-Home Care SpecialistLocation: Grand Rapids, MIType: Full-Time/Part-TimeAre you an experienced caregiver with a commitment to providing high-quality care? We are hiring a Dedicated In-Home Care Specialist in...

  • Merchandise Acquisitions Specialist

    6 days ago

    Grandville, Michigan, United States Kid-to-Kid Wyoming Full time

    Position OverviewAre you passionate about apparel, accessories, and sustainable shopping? At Kid to Kid Wyoming, we redefine the thrift shopping experience. Our mission is to support families by offering cash for gently used children's items and providing them at affordable prices. We are currently looking for a Merchandise Acquisitions Specialist who...

  • Senior Care Support Specialist

    5 days ago

    Grandville, Michigan, United States Elders' Helpers Full time

    Become a Vital Part of Elders' Helpers and Enhance the Lives of SeniorsPosition: Companions, Caregivers, Home Health Aides, Direct Care Workers, CNAsLocation: Greater Grand Rapids AreaJob Type: Full-Time, Part-Time, Flexible HoursAbout Us: Are you dedicated to making a significant difference in the lives of seniors? At Elders' Helpers, a reputable home care...

Customer Care Specialist

2 months ago

Grandville, United States The Highland River Group Full time
Job DescriptionJob Description

The Highland River Group Ashley Furniture is looking for an enthusiastic Customer Care Specialist to join our amazing team.  

Great Hours: Monday through Friday 8am to 5pm

The Customer Care position works in our amazing new Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Customer Care Specialists are critical members of our extended team assisting our store, sales, customer service and warehouse teams with all tasks necessary to deliver our high-quality furniture and bedding to customers throughout Michigan. Our Customer Care Team Members are the first line of support for our customers after the sale is complete as they are involved with scheduling delivery, communicating regularly with customers when questions arise, and addressing any issues that may occur after the furniture is delivered. As part of this team, you will be involved ensuring Highland River Ashley Furniture customer’s expectations are met and exceeded.

View the following video to get a great perspective on working at the Highland River Group:

Highland River Ashley Careers - YouTube

Job Duties include:

  • Manage inbound and outbound calls and emails in a timely manner
  • Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of conversations in our call center database in a comprehensible way
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call customers to schedule deliveries, service and confirm information
  • Collaborate with other departments to improve customer service & satisfaction
  • Help train new employees
  • Communicate with delivery teams throughout the day

Requirements for Success:

  • 1-2 years Customer Care, Customer Service or Call Center experience preferred
  • Customer focus and adaptability to different personality types
  • High school diploma or equivalent required
  • Strong phone and verbal communication skills along with ability for active listening 
  • Basic data entry and retrieval skills required
  • Ability to multi-task, set priorities and manage time effectively

The Highland River Group offers our valued Teammates awesome benefits:

  • Competitive Pay
  • Fifteen (15) Annual Paid Time Off Days (some immediately available with restrictions).
  • Health, Dental, and Vision Benefits, available on the first of the month following hire date.
  • Life and AD&D Insurance - 100% paid by Highland River.
  • Short Term Disability - 100% paid by Highland River.
  • 401 k plan – eligibility at 90 days with immediate vested Highland River match
  • Employee Furniture and Mattress Discounts - starts right away
  • Employee Assistance Program - starts right away
  • Professional Development Program - starts right away
  • Promotions from within & much more

About the Highland River Group:

The Highland River Group is a third-generation Veteran family, owned and operated retail furniture business, dedicated to Our Vision which drives everything we do.

Our Vision is “Be the Difference.”

Those words explain who we are and why we exist.

  • It’s our call to action that drives us every day.
  • It’s the DNA that steers our strategy.
  • It’s our competitive advantage.
  • It’s the magical glue that binds us with our customers, employees, business partners, and community.

What does “Being the Difference” mean to our communities?

For more than 25 years, we’ve taken pride in offering our communities comfortable, livable furniture and mattresses at affordable prices. But we’re especially proud of our community service. Giving back feels great

Our signature effort is Hope to Dream, where your mattress purchases help us provide beds to local  children in need. We honor and celebrate our Veterans and active-duty military every day with our Walls of Honor at each of our stores, and give each Veteran a challenge coins. We host an awesome Veteran Celebration every fall for Veterans and their families. You’ll also see our team members helping at a wide variety of community events. Say hello when you spot us

Better yet, join in, because you can Be the Difference, too We are always looking for talented, dedicated team members who are wanting to make a difference in their lives, their communities, and the people around them. Go ahead - Apply now  

 

 

Powered by JazzHR

M29AkEVFdx