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Client Experience Manager
4 months ago
As a Customer Experience Manager at Clear Title Agency, you play a pivotal role in enhancing customer satisfaction and fostering long-term relationships with real estate agents and customers. Your primary responsibilities include:
**Customer Engagement and Communication**:
- Utilize Salesforce to track and respond to open orders promptly.
- Tailor communication based on Salesforce history and personal insights gained from interactions.
- Conduct personalized conversations, introducing yourself and extending support throughout the escrow process.
**Customer Education and Support**:
- Educate customers on wire fraud prevention measures and coordinate discussions with Escrow Officers.
- Facilitate signing appointments, emphasizing the importance of personal attendance over mobile notaries.
- Provide personalized assistance during transactions, drawing from your background as an Escrow Officer to address customer inquiries effectively.
**Marketing and Sales Support**:
- Provide framework around how sales roles interact with marketing.
**Proactive Customer Outreach**:
- Identify opportunities for additional customer engagement beyond standard procedures.
- Reach out to customers for post-closing matters.
- Utilize soft skills and industry knowledge to foster positive relationships and encourage repeat business.
**Performance Tracking and Relationship Building**:
- Maintain monthly records of top-performing agents and engage with them periodically to assess needs and offer support.
- Acknowledge directing customer’s performance with personalized gestures like thank-you cards or compliments.
- Actively contribute to evolving strategies and processes based on customer feedback and industry trends.
**Qualifications**:
Background in escrow or notary services with an understanding of real estate transactions.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to adapt quickly to changing priorities and manage multiple tasks efficiently.
A proven track record in sales or customer relationship management is desirable.
Willingness to learn and adapt to a dynamic work environment focused on innovation and service excellence.
- Note:_ This position involves comprehensive training to integrate escrow and notary expertise with sales and marketing skills, offering a unique opportunity for career development and growth within the company.
Pay: $50,000.00 - $70,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Peoria, AZ 85382: Relocate before starting work (required)
Work Location: In person
