Administrative Service Coordinator

2 weeks ago


Milwaukee, United States Tecta America Full time

**Position Summary**:
Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers.

**Job Functions**:

- Communicate and respond to customer needs timely and with a sense of urgency to resolve issues.
- Support department needs such as answering calls, purchase order generation, repair documentation assistance, invoicing and collecting, payroll and timesheet questions, and other administrative needs
- Serve as a resource for service support, by providing information, answering questions and assisting local and national customers as needed
- Support a service culture where customer service and business development are a priority, including prompt handling of customer inquiries and issues.

**Knowledge, Skills & Experience**:

- Prior customer service experience
- High School Diploma or equivalent
- Problem-solving ability with the ability to manage difficult customers
- Proficiency with Microsoft Office
- Strong analytical abilities
- Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
- Bilingual English/Spanish is ideal

Tecta America is an Equal Opportunity Employer.

Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Milwaukee, WI 53209: Relocate before starting work (required)

Work Location: In person



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