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Public Response Dispatcher I
3 months ago
**FIRST DAY OF FILING**:
- MAY 29, 2024 AT 8:00 A.M. (PT)
**THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.**
**NO APPLICATIONS WILL BE ACCEPTED OUTSIDE OF THE OFFICIAL APPLICATION FILING PERIOD, NO EXCEPTIONS.**
**EXAM NUMBER**:
J2450K
**TYPE OF RECRUITMENT**:
OPEN COMPETITIVE JOB OPPORTUNITY
**DEFINITION**
Receives training and practical experience in receiving and responding to calls for emergency and non-emergency assistance and in dispatching law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.
**CLASSIFICATION STANDARDS**
Positions allocable to the Public Response Dispatcher series are restricted to the Fire and Sheriff's Departments. Positions allocable to this entry-level class receive classroom and closely supervised on-the-job training from journey-level public response dispatchers. The work performed is of a progressively responsible nature and of broadening scope as capabilities develop until complete familiarity with all phases of the operation is gained. Immediate technical and administrative supervision is provided by a shift Supervising Public Response Dispatcher in the receipt and transmission of multiple, simultaneous messages via keyboard-controlled, computer-driven video display consoles. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment in initiating and coordinating responses to situations that may affect the lives and safety of the public, law enforcement, and other emergency services personnel. Incumbents in this class are required to serve a one-year probationary period.
**Essential Job Functions**:
Transmits and receives coded and conventional messages to and from Sheriff’s stations and administrative, investigative, and patrol units via voice and digital communications.
Differentiates between routine, priority, and emergency messages and initiates or follows through on responses or advises supervisory personnel as required.
Evaluates, selects, and acts upon the most urgent multiple messages received from field units and re-establishes contact with bypassed units in order of apparent urgency.
Expedites emergency radio traffic between stations and field units by coordinating assistance response of personnel and equipment through the selection and utilization of communication channels that best meet the needs of the specific situation.
Upon the request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and monitor to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property.
Analyzes the response for compatibility with the request and relays it to the requesting field unit.
Enters unit responses and clearances into the Sheriff’s Computer Aided Dispatch System.
Operates computerized telephone equipment at the Sheriff’s Communication Center, which enables the Sheriff’s Communication Center to maintain cold line communications with all Sheriff’s stations, public safety agencies, private safety agencies, and non-emergent agencies.
Obtains information from alarm companies and sends incidents to the appropriate sheriff's station; and obtains information for all County alarms and makes proper notifications.
Broadcasts information over radio or telephone lines using the proper dispatcher terminology.
Performs other related duties, as required.
**Requirements**:
**MINIMUM REQUIREMENTS**
Graduation from high school or its equivalent.
- **TYPEWRITING SKILLS**
Ability to type at the rate of 30 net words per minute.
- **LICENSE**
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- **PHYSICAL CLASS**
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
- **SPECIAL REQUIREMENT INFORMATION**
**Successful completion of the mandatory Department sponsored in-service POST Public Safety Dispatcher Course and the Sheriff's Communication Center Public Response Dispatcher Training program are required prior to final appointment.**
**ALL APPLICANTS MUST MEET THE EDUCATION REQUIREMENTS AT THE TIME OF FILING IN ORDER TO BE CONSIDERED FOR THIS EXAMINATION.**
**SUPPLEMENTAL QUESTIONNAIRE**
**Additional Information**:
**EXAMINATION CONTENT**
This examination will consist of three (3) parts:
**PART I**
An Entry Level Dispatcher Selection Battery written test evaluating verbal, reasoning, memory, and perceptual abilities weighted 60%.
The Entry Level Dispatcher Selection Battery written test has been developed and validated by the Commission of P
