IT Support Specialist

3 weeks ago


New York, United States Miles Ahead 91 Consultants Full time

Roles & Responsibilities
- You will support our core platforms - user support, ticketing, procurement, and provisioning
- Document all processes and update current documentation for the established process
- Complete and document assigned project work and provide updates to ensure accuracy
- Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
- Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
- Maintain the asset inventory system and ensure all hardware/software allocations are loggedMinimum Qualifications
- Experience working on a high-volume ticketing system (+4000 PM)
- 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
- Extensive experience providing high-caliber support to all levels of staff
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- Provide other services to reduce tickets and ticket closure times
- Work with partners to find efficiencies and implement improvements to our internal systems
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues

**Required Skills**:
Customer Support Technician

IT Support Specialist
- 3-7 years Experience Required
- 6 months Term
- Starting May 20, 2024
- Work Type: Onsite
- Work Auth:1. Green Card,2. US Citizen
- Benefits:1. Dental ,2. Eye Care,3. Medical

**Job Type**: Contract

Pay: $20.00 - $29.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance

Compensation package:

- Bonus opportunities

Experience level:

- 3 years
- 4 years
- 5 years
- 6 years
- 7 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application Question(s):

- Experience working on a high-volume ticketing system (+4000 PM)
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues

**Education**:

- Bachelor's (required)

**Experience**:

- administering and maintaining ITSM systems: 3 years (required)

Work Location: On the road


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