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Aesthetics Office Manager

4 months ago

Gilbert, United States Gilbert Aesthetics Full time

Full Job Description

Medical Aesthetic Clinic Manager
Qualifications:

- Minimum of 2 years: Past management experience of Medical Spa or plastic surgery center, or high volume retail medical center, or experience in a franchised, or corporate owned system.
- Familiarity with KPIs (Key performance indicators), minimum performance standards.
- Knowledgeable about Scheduling programs (particularly EMR) and lead management systems such as Aesthetics Pro and Jane.
- Experience with Medical Aesthetics consultations: highly preferred
- Experience in multi-unit (multiple locations) operations management: highly preferred
- Experience in Medical Spa, Plastic surgery or Franchise Management
- Customer service experience in Medical Practice, ideally Medical Spa or Plastic Surgery: minimum of 2 years
- Marketing experience, FB ads, google adwords, instagram, graphic design, is a plus.
- MUST have very successful experience in truly managing a staff of Front office, sales, and medical professionals.
- Must have inventory experience.
- Must have experience in hiring and terminations, and onboarding new employees.
- Must be able to work 40 -50 hours per week. We are open 9-6 M-F, 10-3 Saturdays.
- Must have a stable work history, and be able to pass a background check and have references from supervisor(s).
- Experience in maintaining a friendly work environment for all employees. We do not tolerate drama, gossip, or any inappropriate behavior.
- Must have excellent computer skills, command of Microsoft and google suites of products.
- Highly organized with excellent attention to detail
- We are rapidly expanding clinics; multi clinic management experience is a plus.
- Experience in external events such as office patient Events, and conventions
- Bilingual is a bonus
- You receive a base salary and bonuses based upon clinic performance and goals met.
- Ideally be comfortable on camera and videos.

Primary and Essential Duties:

- Lead management > Follow up and nurture: respond to incoming leads within 5 minutes > We do require follow up and nurturing of incoming leads on the weekends. > Follow the “Lead Follow Up Procedure” policy
- Sales and consultations
- Manage & Develop team > Lead recruitment of front office support and service providers

Additional Duties (not limited to the following):

- Networking: gain new patients and develop strategic partnerships with complimentary businesses
- Follow up on patient care
- Appointment scheduling and confirmations
- Greeting and checking out patients
- Maintain front and back office inventory
- Assist marketing coordinator with marketing campaigns
- Maintain front and back office file system - must be exceptionally organized
- Generating and analyzing daily, weekly and monthly reports to ensure goals are being met and striving to exceed goals
- Monitoring employees to insure daily, weekly, monthly minimum performance standards are met. (Must)

Monitor KPI's daily (key performance indicators) ( MUST)
- Foster and promote a cooperative and harmonious work environment > Conducive to maximize employee morale, productivity and efficiency/effectiveness
- Ensure policies and procedures are met
- Ensure a safe working and clean environment to eliminate the risk of injury and accidents
- Attend and maintain all staff training in accordance to industry laws and regulations of a medical office

Full-time position:
Monday-Friday in office: 9:00 am - 6:00 pm

Saturdays in office: 10:00 am - 3:00 pm (2 per month)

**Salary**:
$48,000 to 50,000

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental Pay:

- Bonus pay

**Experience**:

- management: 2 years (required)
- managing a medical spa, plastic surgery center: 2 years (required)
- conducting sales / consultations: 1 year (required)

**Language**:

- English (preferred)

Work Location: Gilbert and Scottsdale

Pay: From $58,000.00 per year

**Benefits**:

- Continuing education credits
- Employee assistance program
- Employee discount
- Paid time off

Schedule:

- 8 hour shift

**Experience**:

- Management: 2 years (required)

Work Location: In person