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Member Services Supervisor

3 months ago

San Diego County CA, United States YMCA of San Diego County Full time

ID:
**18661**
- Job Status:
**Accepting Applications**

**Are you a responsible, reliable leader?**

**Are you a membership or customer service expert?**

**Y wait any longer?**

**Join us as a Member Services Supervisor**

**GROW YOUR CAREER AT OUR Y LOCATION BELOW**

Mission Valley YMCA
- Sunday 8am - 4:30pm; Monday - Thursday 10:30am - 7pm_

**Y would I apply?**
- FREE Complete Gym Membership
- FREE Workout Classes
- FREE Pool Access
- Work with Your Friends - Text them the link to this page now
- Build Your Resume
- Opportunities for Growth
- Community Involvement
- PART TIME Perks
- FREE Family Membership
- Paid Sick Leave
- Paid Professional Development Opportunities
- FULL TIME - Looking for Benefits? We’ve got you covered:

- Medical, Dental, Vision and Life Insurance
- PTO (Sick time, vacation days, personal days and holidays)
- Retirement Contributions

**Sound good? (We think so, too) Here’s what you would do**:

- Assist Membership Director in the hiring of all member services staff
- Provide staff development through implementing training and onboarding procedures for part-time and full-time staff as it relates to customer service, membership and program registrations, and front desk operations. Provide continuous customer service trainings for all Member Services staff
- Responsible for supervising all front desk systems and operations ensuring they are efficient and follow Association standards
- Manager on Duty in the absence of Director level or other Leadership staff
- Create a professional and effective work environment for member services employees by developing positive, professional relationships with staff
- Ensure proper department communication processes so members, participants and staff are provided with accurate facility, program and membership information
- Serve as initial point of contact for membership administration, exceptions, special requests or issues
- Handle and resolve member and participant complaints
- Champion the member experience by overseeing SEER strategy implementation, survey feedback reports

**“OK, I’m sold” What do I need to qualify?**
- 3 years of experience in membership or customer service field
- Supervision experience preferred
- Strong working knowledge of CCC data management system required
- Demonstrated ability to monitor budgets
- Able to communicate clearly and positively, verbally and in writing
- Requires excellent customer service skills with a friendly and positive attitude
- Requires computer inputting, typing and other repetitive activities for extended periods of time
- Ability to travel throughout San Diego County
- CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:

- American Red Cross
- American Heart Association
- American Safety & Health Institute