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Logistics Coordinator

3 months ago

Skokie, United States Second Life Mac Full time

We’re looking for a Client-minded logistics coordinator to manage the shipping services between SLM and our Clients.

As a part of our hiring process, we ask that you please complete this 8-10 minute culture survey to be considered for this role at SLM:
At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry-best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members.

Who is Second Life Mac: SLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We’re a company that puts significant focus on helping our team members maximize their human potential. In fact, we’re so dedicated to this purpose that we embed it into our long term business plan and vision.

**Logistics Coordinator**

**Description of duties**:

- Provide materials and shipping services for Clients to package devices and send to SLM HQ.
- Create outbound shipments, determining the quantity and types of supplies required based on device counts and communications with Clients.
- Record tracking data, communicate that data and estimated times of arrival with Clients, and update CRM with said data.
- Provide world-class Client service by offering friendly and authoritative communication to assist Clients with their devices.
- Identify instances of shipping damage and promptly notify the proper parties.
- File insurance claims with 3rd party providers in the event of damage to devices during transportation.
- Confirm pickup details with Clients and schedule those pickups, providing confirmation to ensure proper coordination.
- Conduct necessary Client follow ups.
- Create return labels, incorporating Client information and Salesforce Order Number for precise recordkeeping.
- Demonstrate familiarity with essential systems and software used by SLM, including SF, Shipstation, Google Sheets, FedEx, UPS.
- Engage in accurate recordkeeping, ensuring comprehensive data collection.

**Qualifications/Requirements**:

- Bachelor’s degree in Supply Chain, Logistics, Data Analytics, or Similar Field preferred.
- 2+ years experience in purchasing, coordination, transportation/logistics, and supply chain.
- Flexible, analytical, problem-solver with the ability to work in a fast-paced professional environment.
- Strong analytical and organizational skills with a keen eye for detail.
- Excellent communication skills, both verbal and written.
- Proven ability to collaborate effectively with cross-functional teams and stakeholders.

SLM takes pride in being an equal opportunity employer. We are committed to maintaining a diverse, equitable, and inclusive team. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, and/or related medication conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military/veteran status, disability, or any other characteristic protected by applicable law. Employment is decided by qualification, merit, and business needs.

Reports to: Pickup Team Manager

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends

People with a criminal record are encouraged to apply

Ability to Relocate:

- Skokie, IL 60077: Relocate before starting work (required)

Work Location: In person