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Front Desk Coordinator

3 months ago

Gilbert, United States BIGH Management Full time

Description:
The Front Desk Coordinator provides excellent patient customer service and promotes streamlined patient experience.
- To create a positive and professional first impression of the practice.
- Schedule appointments and assist with scheduling.
- Ensure all required patient paperwork is compiled for that day’s appointments.
- Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
- Reviews for completeness and accuracy and then enters required patient demographics and clinical information into EHR.
- Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment.
- Reconcile payment batches at the end of every day and turn them into the Site Manager.
- Schedule follow-up procedures and coordinate any local ASC cases.

**Requirements**:

- Minimum High School Diploma or GED required.
- Minimum of two (2) years of front office experience, preferably in a medical setting.
- 1 - 2 years of customer service.

Knowledge, Competencies & Skills:

- Excellent customer service.
- Attention to detail and willingness to learn.
- Strong communication skills, both verbal & written.
- Proficient computer software and database skills.
- Comfortable working in a fast-paced environment.
- Must demonstrate a caring, compassionate, and patient attitude.
- Maintain HIPAA compliance.
- Multitasking and proactive problem-solving.
- Ability to type 40 Words Per Minute.