Director, Operations

2 weeks ago

Baltimore, United States Johns Hopkins University Full time

Reporting to the Associate Vice Provost, Finance and Administration/ Divisional Business Officer for Student Services, we are seeking a**_ Director of Operations & Administration_** for University Student Services ("USS") is responsible for guidance, improvement, and innovation in the processes of USS. This role partners with the finance, human resources, information technology, and facilities leaders of USS to develop plans, improve processes, and ensure alignment of data and information.

Partnering with the USS HR team, the Director guides the division's administrators to maintain consistency in processes and delivery of services. In collaboration with the AVP, the Director ensures business continuity and adherence to procedures and proactively identifies opportunities to streamline and maximize service levels to students and staff.

This role ensures operational excellence by working collaboratively with USS directors and key university partners to ensure cross-functional collaboration and alignment resulting in increased operational efficiencies. Partners with area leaders to develop, coordinate, standardize, and emplace services and support for departments, and ultimately for students, while ensuring alignment with the overall goals of the division and University.

The Director will provide strategic support for the division's short-term and long-term projects. Serves in a leadership capacity on projects as assigned, by overseeing and/or managing projects from concept to implementation. Responsible for project planning, oversight, implementation, monitoring, and assessment.

Independently manages time-sensitive and high-priority administration and operational initiatives for the division. Promotes actions that maintain an environment that integrates diversity, differences, and fairness.

**Specific Duties & Responsibilities**
- Business Administration (55%)_
- Serve as a close advisor to the AVP, Finance, and Administration.
- Partner with the finance, human resources, information technology, and facilities leaders of USS to develop plans, improve processes, and ensure alignment of data and information.
- Manage a portfolio of business improvement processes and work with other members of divisional leadership to integrate these initiatives into the administrative and organizational effectiveness efforts of the division. These initiatives may include collaboration with university central services.
- Partner with functional areas within the division to develop, coordinate, standardize, and emplace services and support for departments, staff, and students, including the development and implementation of processes, procedures, workflows, and metrics to support the business and student services needs.
- In partnership with the USS HR team, provide consultation and guidance to departmental administrators, as needed, to support operations, strategic planning, and process improvement of a department(s).
- Works directly with the departmental leadership to develop a plan to cover business gaps as they occur.
- Meets regularly with departmental leadership to gather feedback on current service levels, policy, and procedure concerns. In partnership with the AVP, responsible for making recommendations to divisional leadership, and partnering with functional areas on implementing changes as needed.
- Serve as a point of contact for operational inquiries across the division.
- Project Management (40%)_
- Responsible for planning, socializing, and implementing challenging and highly impactful strategic work, which requires creativity, focus, leadership presence, and project management abilities.
- Conduct in-depth research and provide senior leadership with information and recommendations, as assigned.
- Identify and facilitate cross-functional workgroups to develop, deliver, operationalize, document, and support projects and solutions. Lead and/or manage business improvement processes, and strategic initiatives. Work with other members of the AVP's team to integrate identified initiatives into the organizational effectiveness efforts of the division.
- Represent the objectives, goals, vision, and strategy of the division in management meetings including those with senior leaders.
- Develop and deliver presentations, especially utilizing PowerPoint and similar tools, to convey project plans, progress, and outcomes.
- Additional Duties (5%)_
- Perform other duties as assigned.

**Special Knowledge, Skills, and Abilities**
- Unquestionable integrity, strong work ethic, and resiliency are required.
- Excellent verbal and written communication skills with the ability to draft clear, concise professional reports and correspondence.
- Business process management and improvement experience are required.
- Experience in higher education or non-profit environment is preferred.
- Demonstrated experience effectively utilizing planning, organizational, and management skills.
- Demonstrated ability to make independent judgments a

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