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Operations Manager

4 months ago

Elmhurst, United States Fitness Formula Clubs (FFC) Full time

**Benefits**:

- Dental insurance
- Employee discounts
- Health insurance
- Training & development
- Vision insurance

Looking to make your mark with an elite organization in the fitness industry? Look no further as FFC was just named Best Gym of 2023 by the Chicago Reader. Join us as we continue building on our success

The **Operations Manager** is responsible for overseeing all aspects of the location including, but not limited to team members, janitorial, inventory needs, hiring for staff, etc.

**Essential Duties and Responsibilities**:

- As a team member manager, you will assist with the opening and closing of the club
- Help retain and attain new members through club promotion and customer service excellence
- Responsible for staffing departments in housekeeping, maintenance, and key holding Prepare and assign working schedules. Keep time records and approve payroll. Maintain personnel files and evaluate employees at least on an annual basis
- Train housekeeping staff to maintain detailed cleanliness and photo-readiness of all aspects of the club through daily walk throughs and checklists
- Train key holders in completing their tasks effectively while ensuring the duties of the key holder position are met to the highest service standard and update responsibilities as necessary.
- Ensure all equipment and mechanicals are working properly with the assistance of the maintenance team and vendors utilizing the equipment maintenance form to communicate progress on repair
- Attend special events and new member functions
- Attend regularly scheduled staff meetings including "all staff" meetings
- Maintain and purchase inventory of supplies. Recommend to the General Manager, necessary capital equipment and major repairs. Be involved in the competitive bidding process for such items
- Handle project work from bid process, through completion within budget and to brand standard
- Establish relationships with fitness vendors and set standards for fitness equipment maintenance
- Responsible for formation of disaster (safety) committee and establishing plans for handling fire and other emergencies
- Prepare an annual budget in consultation with the General Manager and the Control expenditures in line with budget for housekeeping payroll; R&M associated and Supplies plus pool expenses and supplies

**Qualifications**:

- Manual dexterity and physical strength
- Ability to take direction from ownership/management and assist in any special project
- Ability to communicate effectively with staff and members in order to promote high levels of customer service within the staff
- Ability to organize, administer and delegate work and authority

**Physical Requirements**:

- Extended periods of standing/sitting during shift
- Ability to bend at the waist, sitting, kneeling, laying horizontally, climbing, walking etc., as job may require
- Noise level, at times, require normal hearing protection in the form of ear plugs
- Ability to climb ladders, this position may need to work at heights up to 30 feet
- This position will require use of ladders and a hydraulic lift
- There will be exposure with use to chemicals and cleaning solutions

**What We Offer**:

- Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
- Company-paid Life Insurance (only for Full time employees)
- 401K - with company match
- Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
- We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

**Other Perks of Working at FFC**:

- Complimentary Club Membership to use any of our FFC locations
- Open Door Policy - Your managers and the corporate team all have an open door policy
- Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
- 25% discounts on Spa, Retail, and Fitness classes for all employees
- Employee appreciation programs
- Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

**Our Commitment to Hospitality**:FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.

**Our Purpose**:
"To enhance the lives of our members and guests by improving their overall health and well-being."

Our members, guests, and staff are as diverse as the city we call