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Customer Operations Manager

2 months ago

Elmhurst, New York, United States NSI Full time
Job Title: Customer Operations Manager

We are seeking a highly motivated and driven Customer Operations Manager to join our dynamic team at NSI. As a key member of our operations team, you will be responsible for managing customer satisfaction by answering to client needs and coordinating internally with the departments of sales, operations, and procurement.

Key Responsibilities:
  • Manage key customer inquiries in a timely fashion
  • Organize customer setup, documentation preparation, new item forms creation, and reporting in the ERP system
  • Confirm order receptions, send ETA to customer/distribution centers, and follow through on fulfillment
  • Liaise interdepartmentally to ensure timely and complete shipment of orders, from purchase order reception to assistance with invoice creation and review
  • Resolve order discrepancies via coordination with customers, sales, operations, and accounting
  • Handle customer inquiries, concerns, and any inbound communications in a clear, professional, and concise manner
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Engage in process improvement and create new standard operating procedures
Requirements and Qualifications:
  • Bachelor's degree in business administration or related field
  • 5-7 years of experience in customer operations or sales administration in the food/CPG industries dealing directly with supermarket chains and retailers
  • Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers
  • Strong systems skills on Google Suite, specifically Google Sheets. Experience with EDI is a plus
  • Experience and comfortability using an ERP system (SAP Business One preferred). Mac experience is a plus
  • Maintains extreme attention to detail while working in a fast-paced environment
  • Strong organizational, time management, and problem-solving adeptness
What We Offer:
  • 100% employer-paid premium health insurance including medical, dental, and life insurance
  • Supplemental coverage for vision, disability insurance, cancer, and hospital stays
  • Generous vacation, paid holidays (14), sick days (6), and birthday off
  • 401(k) retirement plan with employer match
  • Flexible, remote position

NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.