Office Manager
1 month ago
At Amie's Quality Cleaning, we're driven by a mission to create meaningful change. We aim to enhance the well-being of our employees and customers, contributing positively to the wider community. Emphasizing **people**, **safety**, **quality**, and **charity **as our core values, we are proud to cultivate an inclusive, purpose-driven work environment.
**Purpose of Position**:
Assure smooth operations of the company, ensure sales goals are met, assure customer communications and satisfaction, assure effective use of admin staff, equipment, and materials.
**Benefits that Make a Difference**:
- **Paid-Time Off**: Enjoy the essential breaks you need to recharge and cherish your life outside of work.
- **401K**: Plan for your future with our competitive retirement plan offerings.
- **Voluntary Benefits**: Opt into additional insurance coverage that includes life, critical illness, hospital indemnity, vision, dental, cancer, and disability insurance.
**Duties & Responsibilities**:
- Hire, fire, and evaluate field technicians.
- Insure enough field technicians are on staff to service demand.
- Insure enough jobs are available for available staff.
- Maintain accurate attendance records, enforce attendance policy, and document infractions.
- Maintain and enforce all company policy is followed by personnel.
- Arrange coverage for all admin staff duties.
- Monitor expenses, review quarterly for waste, non essentials, outdates subscriptions, excesses, etc.
- Seek cost-savings ( professional printing vs in-house, online order vs local, bulk vs small quantities, etc).
- Make recommendations for equipment upgrades, purchases, and furnishings.
- Plans and (or) executes office meetings, company meetings, and staff celebrations.
- Manages vendor relations.
- Responsible for accounts payables and receivables.
- Interfaces with property management, upcoming lease renewals, and insurance renewals.
- Carefully monitors customer service and satisfaction, and addresses serious complaints, online reviews, and in-home accidents.
- Insure staff are responding to all customers promptly, and with courtesy & care.
- Responsible for historical filing, purging, daily stats; and reports.
- Monitor; and report serious changes to the president in routine reports (spike in cancellations, drop in sales, leads, or conversions ).
- Monitor sales conversions closely ( Weekly ), and address fluctuations.
- Make marketing recommendations to the president ( what's working, not working anymore).
Pay: $20.00 - $22.00 per hour
**Benefits**:
- 401(k)
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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