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Specialist, Order Processing

3 months ago


Addison, United States Clyde's Donuts Full time

**Who We Are**

Founded in 1920 and based in Addison, Illinois, Clyde’s is a thriving, 4th generation family-owned food manufacturer and a leading national supplier of donuts to the largest global retailers in mass grocery, convenience stores, and food service. We specialize in the manufacture of a wide range of ready to serve, ready to sell, and ready to finish donuts for customer showcases and retail display. Our Company is financially strong with a consistent track record of stability and growth under the careful leadership of the Bickford family. Clyde’s offers the best in a family-owned environment with friendly, informal, and supportive culture. We invite you to consider a career with our special company.

**Why are we hiring?**

Clyde's is growing very fast. We continue to enjoy multi-year, accelerated, double-digit growth. In 2023, we opened our 2nd production plant and are adding many new positions Clyde's is a place where you can make a real difference and find real opportunity. We are looking for enthusiastic, collaborative, and hard-working individuals to join our family and become part of our 104-year-old success story.

**Summary of Position**

Reporting to the Director of Administration, the Specialist, Order Processing will support customers/ brokers and proactively review, process, and follow up on customer orders to ensure accurate acknowledgments and prompt order shipment information.

**Essential Job Functions**
- Enter POs into Syspro & customer portals.
- Confirm POs & delivery dates with broker/buyer.
- Secure carriers for orders that are shipped direct to customers or outside storage facilities.
- Revise POs as needed including qty changes, delivery date changes or item changes.
- Respond to customer/broker requests pertaining to their POs or product needs.
- Work closely with the production scheduler to ensure timely deliveries and order fulfillment.
- Work with shipping to follow up on missed appointments by carriers or pick up changes.
- Maintain sales spreadsheets in Excel.
- Maintain Customer files.
- Comply with all Food Safety Requirements including GMPs when in production areas and reports all food safety or quality issues to supervisor or Food Safety department.

**Qualifications**
- High School diploma. (Associate or bachelor’s degree preferred.)
- Min 2+ years of experience in an administrative role requiring high-level of attention to details and strong time management and organization skills, preferably in manufacturing or food industry.
- Proficiency in MS Office suite (Excel, Outlook, Word, PowerPoint) and dual screens. Aptitude to navigate multiple customer websites and portals. EDI and ERP system experience a plus.
- Effective time management skills and the ability to prioritize work in a fast-paced environment.
- Natural customer service orientation with effective communication skills

**We Offer**
- Highly competitive base pay.
- Generous annual bonus with history of consistent payout.
- Medical plan options including HMO, PPO and HDHP with H.S.A.
- Dental plan. Two plan options.
- Vision plan.
- Health care and dependent care flexible spending accounts.
- Short-term disability plan (Company paid).
- Long-term disability plan (Company paid).
- Group term life and AD&D insurance (Company Paid).
- Voluntary insurance plans including life, AD&D, accident, and critical illness.
- Generous paid time off benefits and 7 holidays.
- 401(k) plan including 4% matching contribution and immediate vesting.
- Tuition reimbursement program.
- Various leaves of absence programs for life’s emergencies.
- Clean, modern, and safe facilities.

Clyde’s Donuts is proud to be an equal opportunity/ reasonable accommodation employer.