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Assistant Director of Front of House Operations

4 months ago

Lake Park, United States Chick-fil-A Northlake Blvd Full time

**Mission**:
**The mission for a Front Counter Team Member is to focus on the customer, from the moment they arrive and throughout their experience at our store, providing each guest with a memorable, remarkable experience. Areas of responsibility include front counter service which includes order taking, delivering meals to guests and assisting to customer’s needs while maintaining a clean, attractive dining room environment with a welcoming atmosphere.**

**Competencies Required for Job Role**:
**A Heart of Service, Shows Honor, Dignity & Respect for All, Strong Interpersonal Skills, Professionalism, Availability, Punctuality, Coachability, Collaborative Spirit, Enthusiasm, Reliability, Self-Motivation, Organization, Ability to Multi-Task, Strong Ethics, Well-Versed**

**Responsibilities**:
**Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to TM and TD**

**Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards**

**Ensure FOH consistently and systematically meets cleanliness standards (Front Counter, Dining Room, Rest Rooms, etc.)**

**Use CEM findings to ensure consistency and quality of products and behaviors. Address areas of improvement immediately.**

**Maintain a Culture of Food Safety**

**Ensure cleaning checklists are being completed daily**

**Maintain a clean and organized environment**

**Ensure FOH Inventory is organized properly**

**Partner with other directors to execute training and roll-out of new products**

**Assess current systems and implement ideas for improvement**

**Benefits**:
Salary ranges from $50k-$65k depending on experience and working interview.

401K with employer match

Insurnace benefits and employer contribution

Paid time off that increases with employment

Daily employees meals