Customer Service Representative I

2 weeks ago

New York, United States Weill Cornell Medicine Full time

**Title**:Customer Service Representative I**:
Title: Customer Service Representative I

Location: Upper East Side

Org Unit: Endocrinology Diabetes and Metabolism

Work Days:
Exemption Status: Non-Exempt

Salary Range: $22.03 - $24.45
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

**Position Summary**:
Under direct supervision and within a call center environment, is responsible for ensuring the efficient and accurate management of incoming communications and the scheduling of patient appointments, utilizing established protocols and procedures.

**Responsibilities**:

- Manages inbound and outbound phone calls and inquiries. Routes calls and messages within the practice management system to appropriate staff.
- Adheres to "scripts" and protocols for responding to requests and questions. Escalates complex or difficult situations.
- Schedules and/or reschedules patient appointments within the practice management system.
- Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
- Manages patient chart process to ensure that information is inputted and scanned properly.
- May provide coverage to other administrative patient-facing roles as needed.
- If applicable, ensures that patients provide any pre-visit documentation, pre
- certifications or authorizations for medical services as needed, and/or a referral, if required.

**Education**:

- High School Diploma

**Experience**:
Previous experience in a customer service role.

**Knowledge, Skills and Abilities**:

- Must possess outstanding customer service skills. Compassionate, courteous, and helpful phone manner. Must be able to maintain a tactful demeanor while handling a continuous stream of high volume phone inquiries
- Excellent communication skills (both verbal and written).
- Demonstrated organizational skills; capable of working independently and as a team member.

**Licenses and Certifications**:
**Working Conditions/Physical Demands**:
Standard office work; Role will require long period of time in a sitting position

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

**Nearest Major Market**:Manhattan
**Nearest Secondary Market**:New York City

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