Customer Service Representative CSR

** ***It's time for your CAREER to take off*****

** ***We Want YOU*****

** ***Looking for candidates that are willing to learn and grow*****

*****in an industry that is essential to so many.*****

** ***Act Now*****

*****Your success is waiting for you*****

*****Our Business is growing rapidly and we are hiring top people to grow with us.*****

***Apply Now***

***High Energy, Enthusiastic People can Earn Up 45k plus Bonus***

that wants to commit to excellence. It is not enough to be good; you need to want to be great and we can help you build the skills required. We at T.F. OBrien Cooling & Heating choose not to be constrained to earthly goals, we are looking to shoot for the moon, planets and nearby stars. We do not have competitors Our competition chooses to limit themselves to just being good, good is the enemy of great, as we choose to be great, we have no competition.

T.F. OBrien Cooling & Heating has great wages and benefits, however more important we have the best training, tools, and resources that allow our team member to perform like superheroes. We know our competition charges less, but that also means they pay less and expect a lot from their staff who are often blamed for the customer complaints. We need a great Customer Service Representative/CSRbecause our reputation through client referrals is growing the demand for our services that we cannot meet.

Make the resolution to be the best and part of a team that is not restrained by gravity as they reach height and goals that most believe to be unattainable.

Check us out, visit our website, Careers Page, and reach out to us.

*We are an Equal Opportunity Employer; all inquiries are kept confidential.

To apply for: Customer Service Representative/CSR@ T.F. OBrien Cooling & Heating

Click Below

**Purpose of Position:**

- Answer incoming calls & ensure 100% customer satisfaction internal & external.

- Perform outbound calling informing customer base of promotional items and ensuring schedule is full.

- Ensure accurate and efficient scheduling and dispatching of service calls.

- Provide accurate product and service information to attract potential customers.

- Schedule timely follow up on repairs and parts replacement to achieve total customer satisfaction.

- Communicate accurately and effectively with all customers internal & external.

**Qualifications/Attributes:**

- Customer Service experience.

- Dispatching of 10 plus field personnel.

- HVAC product & service knowledge background.

- Ability to understand and offer solutions to customers.

- Excellent organizational & communication skills.

- Capable of multi-tasking & working on and/or involved with multiple projects

**Responsibilities:**

- Scheduling of service calls.

- Promote the commercial and residential service & maintenance agreement program.

- Interact effectively with field personnel to achieve total customer satisfaction.

- Expedite field personnel calls efficiently.

- Debrief with field personnel after every call to ensure proper and timely follow up.

- Ensure that past due and credit hold customers are offered service only after account is up to date.

- Process schedule so that On-Call service technician is available after hours.

**Key Relationships:**

- Customers & Potential Customers

- Service Technicians

- Service Manager

- Installation Manager,

- Operations Manager,

- Salespeople,

**Performance Objectives:**

- Provide excellent and accurate information to customers & potential customers.

- Possess excellent phone skills, listening skills, conflict resolution and product knowledge.

- Ensure efficient scheduling and dispatching of service calls,

- Timely response of follow up of service.

- Promote the ESP program to all customers & potential customers

- Manage customer expectations through excellent communication.

Check us out, visit our website, Careers Page, and reach out to us.

*We are an Equal Opportunity Employer; all inquiries are kept confidential.

To apply for: Customer Service Representative/CSR@ T.F. OBrien Cooling & Heating

Click Below

**Apply for Customer Service Representative CSR**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code LinkedIn URL (optional) Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation (optional)Education Highest level of education completed Military Experience Yes No If you participated on Training, please list the Training, Month/yr Attended, and its purpose or goal **Equal Employment Opportunity Information** (Completion is voluntary)

T.F. O'Brien Cooling & Heating is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at T.F. O'Brien Cooling & Heating are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at T.F. O'Brien Cooling & Heating. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

T.F. O'Brien Cooling & Heating is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information