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Customer Service Representative
4 months ago
Specific Responsibilities:
We are seeking a motivated and customer-focused individual to join our team as an E-commerce and Customer Service Representative. This role entails managing online sales platforms, addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience for our valued customers.
**Responsibilities**:
- Address customer concerns and resolve issues promptly, striving for first-contact resolution whenever possible.
- Process customer orders accurately and efficiently, ensuring timely shipment and delivery.
- Maintain a deep understanding of products and services to provide accurate information and recommendations to customers.
- Collaborate with other team members to optimize the e-commerce platform, streamline processes, and improve customer satisfaction.
- Monitor customer feedback and identify trends or areas for improvement, reporting findings to management as needed.
- Assist in managing inventory levels, updating product listings, and ensuring accurate product information online.
- Uphold company policies and procedures regarding customer interactions, privacy, and security.
- Stay updated on industry trends, e-commerce best practices, and customer service techniques to enhance job performance.
Skills and Requirements:
- Prior experience in e-commerce operations, customer service, retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Tech-savvy with proficiency in using e-commerce platforms, Excel, CRM software, and Microsoft excel.
- Detail-oriented with a focus on accuracy in order processing and data entry.
- Ability to work independently as well as collaboratively in a team environment.
- Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
- Prior experience in retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.
Salary Range: $45,000-55,000
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**Robert Graham is an Equal Opportunity Employer**
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