Customer Service Representative
1 month ago
About Us:
**Robert Graham**, founded in 2001, is an American eclectic luxury men's and women's apparel brand. We sell to top US retailers including Neiman Marcus, Saks along with the very best specialties retailers, as well as key doors internationally. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
Specific Responsibilities Would Include:
We are seeking a motivated and customer-focused individual to join our team as an E-commerce and Customer Service Representative. This role entails managing online sales platforms, addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience for our valued customers.
**Responsibilities**:
- Address customer concerns and resolve issues promptly, striving for first-contact resolution whenever possible.
- Process customer orders accurately and efficiently, ensuring timely shipment and delivery.
- Maintain a deep understanding of products and services to provide accurate information and recommendations to customers.
- Collaborate with other team members to optimize the e-commerce platform, streamline processes, and improve customer satisfaction.
- Monitor customer feedback and identify trends or areas for improvement, reporting findings to management as needed.
- Assist in managing inventory levels, updating product listings, and ensuring accurate product information online.
- Uphold company policies and procedures regarding customer interactions, privacy, and security.
- Stay updated on industry trends, e-commerce best practices, and customer service techniques to enhance job performance.
- Prior experience in e-commerce operations, customer service, retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Tech-savvy with proficiency in using e-commerce platforms, Excel, CRM software, and Microsoft excel.
- Detail-oriented with a focus on accuracy in order processing and data entry.
- Ability to work independently as well as collaboratively in a team environment.
- Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
- Prior experience in retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.
Salary Range: $45,000-55,000
**Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.**
**Robert Graham is an Equal Opportunity Employer**
LI-Hybrid
LI-JE1
We have other current jobs related to this field that you can find below
-
Customer Service Representative
1 month ago
New York, United States Techvalens Software Full timeA Customer Service Representative plays a crucial role in ensuring customer satisfaction and promoting product loyalty. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. Customer Service Representatives act as the frontline of communication between the company and its...
-
Customer Service Representative
2 months ago
New York, United States Techvalens Software Full time $22 - $25A Customer Service Representative plays a crucial role in ensuring customer satisfaction and promoting product loyalty. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. Customer Service Representatives act as the frontline of communication between the company and its...
-
Customer Service Representative
2 weeks ago
New York, United States Liberty Management Full timeJob DescriptionJob DescriptionLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will:Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packagesBecome an expert on the program by...
-
Customer Service Representative
4 weeks ago
New York, United States Liberty Management Full timeLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...
-
Insurance Follow-up
1 month ago
New York, United States Catholic Health Service Full time**Insurance Follow-up & Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** Billing/Follow up **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6041619 Under the direction of the Physician Revenue Realization Manager, the Insurance...
-
Customer Service Representative
4 weeks ago
New York, United States FREE FLIGHT ENTERPRISES LTD Full timeCustomer Service Representative at FREE FLIGHT ENTERPRISES LTDJoin our dynamic Customer Success team at FREE FLIGHT ENTERPRISES LTD as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction. Assist customers with inquiries,...
-
Customer Service Representative
3 weeks ago
New York, United States Midtown Agency Full timeCompany DescriptionMidtown Agency is a company located in Manhattan, NY that prioritizes its team members and values their expertise. The company trusts its team members to take the lead on clients' needs and provides opportunities for them to develop their skills and reach their full potential. Midtown Agency's philosophy revolves around client satisfaction...
-
Customer Service Representative
3 weeks ago
New York, United States Midtown Agency Full timeCompany Description Midtown Agency is a company located in Manhattan, NY that prioritizes its team members and values their expertise. The company trusts its team members to take the lead on clients' needs and provides opportunities for them to develop their skills and reach their full potential. Midtown Agency's philosophy revolves around client...
-
Customer Service Representative
3 weeks ago
New York, United States Midtown Agency Full timeCompany Description Midtown Agency is a company located in Manhattan, NY that prioritizes its team members and values their expertise. The company trusts its team members to take the lead on clients' needs and provides opportunities for them to develop their skills and reach their full potential. Midtown Agency's philosophy revolves around client...
-
Customer Service Representative
2 weeks ago
New York, United States New York Computer Help Full timeOverview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a part time position that will require 1-2...
-
Customer Service Representative
3 weeks ago
New York, United States Chobani Full time**Customer Service Representative** **Location:** Remote, NY **Summary** The Customer Service Representative engaging with our customers buyers as the first line of support for receiving and entering customer orders. Through email and phone calls, the customer service representative interfaces with our customers and sales teams to confirm order receipt,...
-
Customer Service Representative
1 month ago
New York, United States Monstera Talent Ltd Full timeJob DescriptionJob DescriptionCustomer Services Representative | Weekly payImmediate Start with Training Provided from Day 1Location: New York, On-siteOur client's company is experiencing growth and therefore, they are seeking a Customer Service Representative for their New York-based team. The ideal candidate should have a pleasing personality, be...
-
Customer Service Representative
4 weeks ago
New York, United States Frattellos Ristorante & Pizzeria Full time**Overview**: **We are seeking a Customer Service Representative to join our team. Our Client, a fast-growing restaurant is looking to hire an experienced and competent Customer Representative. Responsibilities include greeting and serving customers, taking orders, providing detailed information on menus, multi-tasking various front-of-the-house duties,...
-
Customer Service Representative
1 month ago
New York, United States Advatix, Inc. Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeRole SummaryWe are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can...
-
Customer Service Representative
2 months ago
New York, United States ADVATIX - Advanced Supply Chain and Logistics Full timeCustomer Service RepresentativeRole SummaryWe are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can interact with new customers while...
-
Customer Service Representative
1 month ago
New York, United States The Penguin Full time** Customer Service Representative** ** The Penguin Group - Monsey, NY** A commercial kitchen supply company is seeking an efficient and friendly customer service representative. Great Environment. **Compensation** 60K **Job #** 1123
-
Customer Service Representative
1 month ago
New York, United States Advatix, Inc. Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeRole Summary We are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can...
-
Customer Service Representative
4 weeks ago
New York, United States Club Curate Comm Full time**Job Title**: Customer Service Representative **Location**: New York, NY **Company**: Club Curate Comm We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring positive customer...
-
Customer Service Representative
4 weeks ago
New York, United States 4Sight Full time**Job Title**: Customer Service Representative **Company**: 4Sight **Location**: New York, NY **About Us**: 4Sight is a dynamic and innovative company located in the heart of New York City. We specialize in providing exceptional services and solutions to our clients. Our team is dedicated to creativity, collaboration, and excellence, making 4Sight a leader...
-
Customer Service Representative
4 weeks ago
New York, United States Laboratory Alliance of Central New York, LLC Full time**Schedule**: Full-Time **Position: Customer Service Representative** **Location: Laboratory Alliance of Central New York; Corporate Suite; Syracuse, New York** **Hours**: Primary hours: M-F 9:30 am to 6:00 pm with a Saturday rotation 8 am-4:30 pm** **(1 every 5 weeks). Occasional coverage for other Customer Service shifts**: **7:30 am-4:00 pm,...
