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IT Support Technician
3 months ago
Overview:
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices
**Responsibilities**:
- Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets.
- Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish, and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Provides technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- Special Projects as assigned
- All other duties as requested by supervisor
Qualifications:
**Knowledge/ Skills/ Abilities**
- Strong customer service, communication and organizational skills.Must be able to multi-task and prioritize work.
**Physical Demands**
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
**Travel**
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Maximum Salary: USD $41,528.00/Yr. Minimum Salary: USD $33,222.00/Yr.
