Sales Representative
2 weeks ago
**RESPONSIBILITIES AND DUTIES**:
- Engaging with customers to understand their needs, maintaining strong relationships.
- Proactively reaches out to current Single A Customers, identifying upselling and cross-selling opportunities for Customers.
- Achieving inside sales targets, reporting metric updates, and addressing customer concerns.
- Collaborating with internal teams for quick issue resolution and improvement projects.
- Vetting warm leads generated from the Company Website, CRM and Trade Shows.
- Assist with transition of Single A to Double AA Customers.
- Coaching the customer on belt measuring and assessment.
- Providing accurate information for quotes, proposals and RMA's in a timely manner, and collaborating with client services, sourcing, sales and other internal customers.
- Travel to customers as needed with assigned outside sales.
- Provides detailed documentation of customer interaction as required in CRM or any other system as required by department SOPs.
- Works on assigned projects designed to improve the experience or efficiency of the department.
**OWNS**
- Managing customer relationships alongside outside sellers.
- Account Management for Single A Customers and accounts outside of territories.
- Driving inside sales growth in the assigned region.
- Tracking and reporting on key customer KPIs.
**KNOWLEDGE, SKILLS, AND ABILITIES**
- Proficiency in Sparks' product categories and lines, with moderate technical aptitude.
- Effective customer service skills and problem-solving ability.
- Organizational skills, detail orientation and ability to multitask.
- Curiosity and a willingness to learn and adapt. Proficiency in technology and business systems.
- Ability to work independently and collaboratively.
- Basic math skills and familiarity with tape measures.
- Ability to travel to participate in mínimal travel to customers with Sales as needed.
- Basic mechanical and electrical knowledge is preferred.
**Requirements**:
- High school diploma or equivalent is required. Associate's or bachelor's degree in relevant field preferred.
- 2+ years' experience in mechanical, industrial, or related field, with customer service or sales experience preferred.
- 2+ years' experience using CRM (Customer Relationship Management) Software preferred.
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