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IT Field Technician

3 months ago

Boston, United States vortal soft Full time

Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory).

Must have an active driver's license and reliable transportation.

The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

**General FST responsibilities**:

- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
- Provide quality customer support and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.
- Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Installing and repairing Servers
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Handle General Territory.
- Perform applicable preventative maintenance, per OEM specifications

Skills/Experience:
**Required Skills**:

- A+ce, Vehicle, ability to travel overnight and pull after hours on-call
- Standby and travel are a requirement, normally 150 mile radius
- Needs mechanical abilities and printer skills as well as PC repair and software

**Required Education**
- High school/College/Military/Tech School/IT course.

**Required Years of Experience**:

- 2+ Years

**Job Type**: Contract

Pay: $23.00 - $24.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

**Experience**:

- Field service: 1 year (preferred)
- network: 1 year (preferred)
- servers: 1 year (preferred)
- LAN-WAN: 1 year (preferred)
- Printers: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person