Office Manager

2 weeks ago


Austin, United States Prickly Pear Therapy and Training Full time

**Benefits**:

- Bonus based on performance
- Flexible schedule
- Training & development
- Wellness resources

**Position Overview**

This is a W-2 employee, part-time position.

The goal for the office manager position is to:

- To help take the practice to its next level of growth.
- To provide sound leadership and direction to our team.
- To bring a level of professionalism and expertise when leading and managing healthcare practices.
- To manage and oversee the day to day operations of the practice.

**Duties and Responsibilities**
Your main responsibility will be to ensure the practice is performing at an elevated level according to the company mission statement and is growing sustainably and profitably.

Second, the Operations Manager is responsible for overseeing the day-to-day operations of Prickly Pear Therapy and Training’s administrative department. This role ensures that all administrative functions are running smoothly and efficiently. More specifically you will be responsible for the following areas:

- Frontline Operations Management: Oversee the operations of frontline tasks, included but not limited to responding to client inquiries, data tracking of client interactions, client satisfaction, client referrals as needed, client consultation meetings, and client onboarding.
- Insurance Billing: Leading the entire billing and claim process. They are responsible for insurance verification and preauthorizations.They are responsible for the credentialing process of new clinicians, including ongoing monitoring until credentialing is complete. They are responsible for updates to clinic fee schedules and managing insurance contracts along with the billing team. They also oversee communications between admin and clinical team and support the clinical team in troubleshooting needs as they arise (e.g., access to clinictracker, technical support, etc.).
- Records Management: Ensure that all administrative records are properly stored, maintained, and accessible. They also ensure that all documents are compliant with legal and regulatory requirements.
- IT Support: Oversee the department's technology needs and ensuring that all hardware and software are properly maintained and updated.
- Facility Management: Oversee the maintenance and upkeep of the office or facility. This may include tasks such as arranging for repairs and upgrades, managing vendors, and overseeing the cleaning staff.
- Marketing Support: Overseeing admin support for marketing calendar and special events (e.g., identifying local events for vending, scheduling and coordinating).

Flexible work from home options available.


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